Entry Level Account Manager - Louisville, KY

Genesis Global Group • Louisville, KY

9d

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory with multiple state licenses. It specializes in automated, DNA-based molecular analysis, including PCR testing, with a broad infectious disease testing menu. MDL’s research areas include gynecology, infectious diseases, infectious arthritis, tick-borne diseases, mycology, and chronic fatigue syndrome.

MDL is expanding its U.S. sales force and seeks a high-energy, self-motivated Entry Level Account Manager. The role maintains a large base of existing customers, grows revenue within those accounts, and serves as a liaison between management and customers to resolve issues. The position works closely with a Senior Sales Executive and Regional Manager and requires travel within the coverage area, with occasional nationwide travel.

Requirements

• 1–3 years of successful customer service experience.
• Well-developed multitasking and organizational skills, with strong attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Proficiency with MS Office, Excel, email, and internet functions.
• Ability to travel within the coverage area and occasionally nationwide.
• Ability to use hands to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.

Nice To Haves

• Knowledge of laboratory testing and competing products.
• Medical Assistant certification or an associate degree; a BA/BS is preferred.

Responsibilities

• Grow client base revenue by presenting information about new tests, upselling, and identifying new revenue sources from existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and the client.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and help develop and implement client retention strategies.
• Monitor, evaluate, and report client satisfaction levels and recommend corrective action as needed.
• Maintain knowledge of competitors and their presence in the assigned territory.

Benefits

• Competitive salary and uncapped quarterly commission.
• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• Life insurance.
• Dependent care flexible spending account.
• Voluntary policies, including accident, hospital indemnity, critical illness, and supplemental short-term disability coverage.
• Identity theft protection.
• 401(k) plan.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree