Account Manager Jobs

About The Position

Requirements

• High School Diploma/GED with 2 years of transportation/logistics, sales, account management, or relevant experience; OR Bachelor's Degree in a related field of transportation/logistics, sales, or account management
• Demonstration of the following skills and abilities through education, certifications, military, or other experiences: Experience using Microsoft Office Suite; working knowledge of Excel and PowerBI

Nice To Haves

• Bachelor's Degree in a related field with 2 years of transportation/logistics, sales, account management, or relevant experience.
• Experience working within set productivity goals and metrics; experience being held accountable for meeting goals
• Understanding of the importance of meeting or exceeding established targets and the ability to drive critical activities to completion
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Ability to add value to a team setting through collaborating on a common goal
• Strong professional communication skills applied internally and externally
• Ability to adapt to a dynamic work environment and shifting priorities and directives
• Ability to perform in a stressful and high-pressure work environment
• Ability to think critically and problem-solve for your portfolio of customers on an ongoing basis
• Ability to effectively retain and grow your portfolio by maintaining a customer-centric attitude
• Knowledge of basic North American geography including states, major cities, and time zones
• Ability to maintain composure and influence during tough conversations
• Ability to use time and resources efficiently and effectively

Responsibilities

• Execute the spirit and methodology of J.B. Hunt's Customer Value Delivery for assigned clients (Understand, Deliver, Measure, Communicate, and Anticipate)
• Understands, analyzes, and improves Customer KPIs outlined on the CEAM Scorecard, including net promoter score (NPS), award compliance rate, quantity of CVD activities, and time-to-reply speed
• Coordinate with internal teams and the customer to implement the customer's solution, including participation in kick-off and understanding contractual obligations to facilitate customer needs
• Oversee on-time delivery, accurate billing, available capacity, and optimal margins by coordinating with operations, pricing, and other supporting teams
• Anticipates customer issues and proactively provides solutions to prevent obstacles and meet or exceed customer expectations
• Gain competency with J B Hunt’s technology and tools, and educate and encourage clients to leverage the tools
• Communicate internally and externally, especially by responding to information requests, checking load status, and solving problems to achieve customer satisfaction and minimize service failures
• Present to client stakeholders frequently both onsite or remotely to negotiate a positive outcome; presentation topics include, but are not limited to, service levels, acceptance, award compliance, etc., and/or cost and delivery analysis
• Gain competency in J.B. Hunt offerings and market knowledge to understand the conditions and challenges the managed customer base is facing and the corresponding solutions that J.B. Hunt can provide
• Work with a managed client base to continuously improve shipment operations, such as automated tracking, online booking/shipment management, communication on accessorials, and offering solutions based on shipping patterns and needs

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave
• two weeks of paid parental leave
• six paid holidays annually