Field Account Manager - Seattle

Auctane•Seattle, WA

11d•$80,000 - $90,000•Onsite

About The Position

The Field Account Manager is a customer-facing software sales expert responsible for a defined territory and a transactional book of established merchants. The role focuses on software adoption, advanced-feature utilization, customer retention, and revenue expansion. It requires regular in-person customer engagement, with travel within the Seattle territory four days per week. The manager grows revenue through consultative, adoption-led sales: identifying underused capabilities and integrations, helping merchants improve workflows, upgrading plans, and expanding product usage. The role also includes managing a high-volume portfolio, meeting quarterly quotas, supporting carrier integration and shipping-volume initiatives, maintaining accurate pipeline and forecast reporting, and pursuing new-logo sales through co-selling with carrier partners. The position partners closely with Implementation, Product, and channel teams.

Requirements

2–3 years of demonstrated experience growing a book of business through upselling, cross-selling, renewals, and increased product adoption.
Experience translating software capabilities into tangible business outcomes for SMB and mid-market customers.
Strong working knowledge of SaaS platforms, API-driven workflows, and e-commerce ecosystems such as Amazon and Shopify.
Ability to guide merchants on integrations and automation.
Proven experience increasing platform engagement and adoption of advanced features.
Disciplined approach to managing a high-volume territory and achieving fast customer time-to-value.
Must be domiciled within the assigned territory: Seattle, Washington.
Ability to travel within the territory for in-person customer engagement four days per week.
Ability to collaborate closely with Implementation and Product teams.

Nice To Haves

Top performance in prior role(s).

Responsibilities

Grow revenue within an assigned merchant book through increased product adoption, software-plan upgrades, and expanded use of advanced ShipStation features.
Identify and cross-sell underused software capabilities using the MEDDPICC sales methodology, and advise merchants on optimizing their workflows.
Use data, usage signals, and discovery conversations to identify underused features and integrations and connect them to customer business challenges.
Manage and prioritize a large portfolio of active customers, balancing proactive outreach, renewals, and expansion opportunities.
Consistently meet or exceed quarterly sales quotas through repeatable software sales motions.
Support carrier growth initiatives by helping merchants use software integrations to increase shipping volume.
Maintain accurate territory pipeline and forecast reporting, including transparency into software adoption trends.
Drive new-logo sales through co-selling with carrier partners, building relationships through education and collaborative sales efforts.
Travel within the assigned territory for in-person customer engagement four days per week.
Partner with Implementation and Product teams to support consistent execution and product fit.