Technical Account Manager
About The Position
At Pilotbase, the Technical Account Manager helps flight schools, pilots, and aviation professionals adopt and transition to the company’s software platform. The role oversees software installation and customization, and works with Sales and Customer Success Management teams during sales engagements to recommend best practices to customers who purchase the product or expand their use of it. The Technical Account Manager owns the post-purchase onboarding process, from purchase through account activation, ensuring customers are activated and trained in a timely manner so they can maximize their return on investment. The role also serves as a knowledgeable advocate for Pilotbase’s product family and delivers client presentations and training to small groups. Occasional business travel of up to 10% may be required. Applicants must be legally authorized to work in the United States; Pilotbase does not provide work visa sponsorship.
Requirements
- 1–2 years of experience implementing operational efficiency or ERP software in a SaaS environment.
- Demonstrated project management or change management experience.
- Exemplary written and oral communication skills.
- Comfort presenting on Zoom and in person.
- A positive attitude and desire to be part of a motivated group.
- Exemplary writing skills and interest in writing blog posts, forum responses, guidance documents, and other community- and knowledge-building contributions.
- Must be legally authorized to work in the United States.
Nice To Haves
- Knowledge of the aviation industry and terminology.
- PMP certification.
- Experience administering or managing Flight Schedule Pro and implementing Flight Schedule Pro or similar scheduling software.
- Experience using Advanced Reporting within Flight Schedule Pro.
- Basic knowledge of SQL functions.
- Familiarity with CRM and project management tools such as HubSpot, Pendo, or Salesforce.
Responsibilities
- Customize the product based on an assessment of client needs.
- Train clients’ staff to use the software.
- Apply industry best practices in change management.
- Own the onboarding process from purchase through account activation.
- Serve as a knowledgeable advocate for all facets of the Pilotbase product family.
- Deliver client presentations and training to small groups.
- Work with Sales and Customer Success Management teams in sales engagements to provide best-practice suggestions to customers.
Benefits
- Full benefits package, including medical, dental, vision, short-term disability, life insurance, and a 401(k) plan.
- Equity Appreciation Plan.
- Flexible Time Off policy.
- Seven company-wide paid holidays and two floating holidays.
- Two wellness days.
- Employee Assistance Program.
- Professional Development Stipend.
- Home Office Stipend.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
