Triage Nurse Jobs

About The Position

Requirements

• Current Registered Nurse license issued by the state in which the team member practices.
• Associate’s degree in Nursing or equivalent knowledge.
• At least 2 years of acute care experience; the posting specifies experience within the last 4 years for consideration. ED, Urgent Care, ICU, and some Medical-Surgical experience are considered.
• Critical-thinking, sound judgment, and problem-solving skills to independently determine and prioritize patient needs.
• Knowledge of healthcare specialties, levels of care, symptom identification, treatment recommendations, and the ability to apply experience within established protocols.
• Excellent verbal communication skills, including empathy, respect, restatement, open-ended questions, active listening, and diplomacy with a diverse customer population.
• Ability to develop rapport and maintain professional relationships with patients, staff, and physicians.
• Ability to organize and prioritize work independently, manage multiple priorities, and maintain a flexible schedule in a fast-paced customer-service environment.
• Excellent customer-service and follow-up skills, including the ability to remain calm in stressful situations.
• Proficiency using computers, the internet, desktop software, and multiple-line telephone systems.
• Ability to converse with patients while researching and documenting calls across multiple systems; knowledge of documentation techniques for communication.
• Stable and secure internet connection and a quiet space to make and receive phone calls.
• Functional vision, touch, speech, and hearing; ability to sit for most of the workday, operate necessary equipment, and lift 15 pounds.
• Availability to work every fourth weekend and holiday rotation.

Nice To Haves

• At least 2 years of Emergency Department and/or Urgent Care experience is highly preferred.

Responsibilities

• Assess patient needs telephonically, involving a guardian or family member when appropriate, and determine the most appropriate level of care using established protocols.
• Provide patient education, establish a plan of care and interventions, and communicate follow-up instructions.
• Escalate concerns and collaborate with on-call providers when additional guidance is needed.
• Prioritize patient interactions by acuity and need, using available information and resources and applying evidence-based practice.
• Implement strategies to reduce patient risk and increase safety; assess patient and family readiness to learn and tailor education accordingly.
• Support shared governance and participate in quality and process-improvement initiatives to improve patient outcomes and experience.
• Participate in professional development activities, seek coaching and mentoring, attend required meetings and educational programs, and complete annual competencies on time.
• Communicate effectively, resolve conflicts, and collaborate with clinicians and other healthcare team members to coordinate patient-centered care.
• Identify threats to patient safety, intervene to prevent harm, report safety events and near misses, and assist with corrective action.
• Apply ethical decision-making and contribute as an effective member of the patient care team to individualized care planning.
• Provide care advice and disposition appropriate to patients’ age-specific needs and developmental stages, in accordance with department policies, procedures, and protocols.
• Schedule appointments in alignment with the recommended endpoint of the protocol and coordinate medical and nursing management, including procedures and medication refills.
• Maintain and update clinical records accurately in accordance with agency, state, and federal guidelines; document each call encounter in the patient’s Electronic Medical Record at the time of the call.
• Communicate relevant information about patients’ physical and psychological status and provide concise reports on responses to medical and nursing plans of care.
• Participate in team meetings and assigned special projects; contribute to health information resources and system and operational efficiencies; assist with interpreting policies and advising staff about procedural changes.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible healthcare and dependent-care expenses.
• Adoption assistance and paid parental leave.
• Defined-contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, with premium pay for qualifying shifts, on-call work, and other eligible circumstances; incentive pay for select positions; and potential annual performance-based increases.
• Career development programs and well-being programs.