Triage Nurse-Medical Oncology Full time Days

Northwestern Memorial Healthcare • Lake Forest, IL

9d • Hybrid

About The Position

The Triage Nurse provides clinically expert triage services within a physicians’ practice and serves as a liaison between patients and physicians. The role involves assessing the acuity of patients’ symptoms, communicating with physicians as appropriate, and educating patients and staff about clinical issues. The nurse is expected to demonstrate excellent customer service and communication skills and work effectively as part of a team focused on putting patients first.

This is a full-time position at 40 hours per week at the Lake Forest Hospital Cancer Center. The schedule is Monday through Friday, with some remote capabilities. The nurse administers medications and treatments as ordered and in accordance with nursing standards, maintains quality control in all aspects of patient care, and ensures exam rooms and equipment are maintained according to OSHA and CDC guidelines. The role also includes participation in departmental quality improvement activities.

Requirements

• Graduate of an accredited RN program.
• At least 3 years of experience in a hospital or outpatient setting.
• Current Registered Nurse license issued by the State of Illinois.
• American Heart Association Basic Life Support CPR certification.
• Demonstrate competency for age-related responsibilities.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Specialty certification.
• At least 5 years of experience in a hospital or outpatient setting.
• Spanish-speaking ability.

Responsibilities

• Establish positive first impressions with patients and customers and act as a patient advocate.
• Triage incoming telephone calls and electronic messages, prioritize and resolve them, involve the provider as appropriate, and complete the communication cycle.
• Document all communications in the electronic medical record.
• Schedule provider visits when a telephone assessment indicates the need.
• Assist patients in obtaining appointments with specialists within Northwestern Medicine.
• Coordinate emergency and hospital transfers, including paperwork and telephone communications.
• Administer medications and treatments in accordance with nursing standards and provider orders.
• Educate patients and staff concerning clinical issues.
• Assist in coordinating and monitoring clinical staff activities to ensure adequate coverage and adherence to OSHA and CDC guidelines.
• Assist with orientation of new staff members.
• Assist with specific process improvement projects as assigned.
• Administer intravenous and injectable medications to adult, geriatric, and wheelchair-bound patients when assigned.
• Maintain quality control during all aspects of patient care.
• Ensure exam rooms and equipment are maintained according to OSHA and CDC guidelines.
• Participate in departmental quality improvement activities.
• For Triage Nurses in Immediate Care Clinics, float to other Immediate Care Clinics or departments.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• Lifecycle benefits
• A range of benefits intended to support employees’ physical, emotional, and financial well-being and protect against unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree