Triage Nurse-Internal Medicine Full Time Days
About The Position
The Triage Nurse provides clinically expert triage services within a physician’s practice and acts as a liaison between patients and physicians. The role assesses and determines the acuity of patients’ symptoms, communicates findings to physicians as appropriate, and provides education to patients and staff about clinical issues. The nurse is expected to deliver excellent customer service and communication as part of a team that puts patients first, while adhering to Northwestern Medicine’s mission, values, Code of Ethics, compliance program, policies, procedures, and applicable regulatory and accreditation standards. This is a full-time, 40-hour-per-week position at the Vernon Hills clinic, scheduled Monday through Friday on the day shift. The role may include intravenous and injectable medication administration for adult, geriatric, and wheelchair-bound patients, with competency for age-related responsibilities. Triage nurses in Immediate Care Clinics may float to other ICCs or departments.
Requirements
- Graduate of an accredited registered nurse program.
- At least 3 years of experience in a hospital or outpatient setting.
- Current Registered Nurse license issued by the State of Illinois.
- American Heart Association Basic Life Support (BLS) CPR certification.
Nice To Haves
- Bachelor of Science in Nursing (BSN).
- Specialty certification.
- At least 5 years of experience in a hospital or outpatient setting.
- Spanish speaking.
Responsibilities
- Establish positive first impressions with patients and customers and serve as a patient advocate.
- Triage incoming telephone calls and electronic messages, prioritize and resolve issues, involve the provider as appropriate, and complete the communication cycle.
- Document communications in the electronic medical record.
- Schedule provider visits when indicated by telephone assessment.
- Assist patients in obtaining appointments with specialists within Northwestern Medicine.
- Coordinate emergency and hospital transfers, including required paperwork and telephone communications.
- Administer medications and treatments according to nursing standards and provider orders.
- Provide education to patients and staff concerning clinical issues.
- Assist in coordinating and monitoring clinical staff activities to ensure adequate coverage and adherence to OSHA and CDC guidelines.
- Assist with orientation of new staff members.
- Assist with specific process-improvement projects as assigned.
- Administer intravenous and injectable medications to adult, geriatric, and wheelchair-bound patients when applicable, demonstrating age-related competency.
- Maintain quality control throughout patient care and ensure exam rooms and equipment meet OSHA and CDC guidelines.
- Participate in departmental quality-improvement activities.
- For Immediate Care Clinic triage nurses, float to other ICCs or departments.
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
- A wide range of benefits supporting physical, emotional, and financial well-being and protection for unexpected life events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
