Triage Nurse-Internal Medicine Full Time Days
About The Position
The Triage Nurse provides clinically expert triage services within a physician’s practice, serving as a liaison between patients and physicians. The nurse assesses and determines the acuity of patient symptoms, communicates with physicians as appropriate, and provides clinical education to patients and staff. The role requires excellent customer service and communication skills and the ability to work effectively as part of a team focused on putting patients first. This is a full-time position at 40 hours per week, located at the Deerfield clinic, with a Monday-through-Friday schedule. The position follows Northwestern Medicine’s mission, vision, values, Code of Ethics, Corporate Compliance Program, applicable policies and procedures, and relevant regulatory and accreditation standards. The triage nurse maintains exam rooms and equipment according to OSHA and CDC guidelines, maintains quality control in patient care, and participates in departmental quality improvement activities. Triage nurses in Immediate Care Clinics may float to other ICCs or departments.
Requirements
- Graduate of an accredited registered nurse program.
- At least 3 years of experience in a hospital or outpatient setting.
- Current Registered Nurse license issued by the State of Illinois.
- American Heart Association Basic Life Support (BLS) CPR certification.
Nice To Haves
- Bachelor of Science in Nursing (BSN).
- Specialty certification.
- At least 5 years of experience in a hospital or outpatient setting.
- Spanish-speaking ability.
Responsibilities
- Establish positive first impressions with patients and customers and serve as a patient advocate.
- Triage incoming telephone calls and electronic messages, prioritize and resolve concerns, involve the provider as appropriate, and complete the communication cycle.
- Document all communications in the electronic medical record.
- Schedule provider visits when telephone assessment indicates a visit is needed.
- Assist patients in obtaining appointments with specialists within Northwestern Medicine.
- Coordinate emergency and hospital transfers, including paperwork and telephone communications.
- Administer medications and treatments in accordance with nursing standards and provider orders.
- Educate patients and staff concerning clinical issues.
- Assist in coordinating and monitoring clinical staff activities to ensure adequate coverage and adherence to OSHA and CDC guidelines.
- Assist with orientation of new staff members.
- Maintain exam rooms and equipment according to OSHA and CDC guidelines and maintain quality control throughout patient care.
- Participate in departmental quality improvement activities.
- For Immediate Care Clinic triage nurses, float to other ICCs or departments.
- Perform other assigned duties, which may include process improvement projects and administering intravenous and injectable medications to adult, geriatric, and wheelchair-bound patients.
- Demonstrate competency for age-related responsibilities.
Benefits
- Competitive benefits, including tuition reimbursement, loan forgiveness, and 401(k) matching.
- A wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
