Registered Nurse - Call Center, Telephone Triage

Trinity Health • Azusa, CA

7d

About The Position

Trinity Health IHA Medical Group is seeking a compassionate, patient-focused Registered Nurse (RN) for its outpatient care team. The role supports patients through clinical triage, care coordination, education, and ongoing care intended to improve health outcomes and the patient experience. The RN III works in a capacity requiring advanced training, education, certification, and/or leadership, and may also have program administration and staffing development responsibilities.

The position includes telephone and in-office assessment and triage, clinical guidance, care coordination, patient education, care transitions, and post-discharge follow-up. The RN collaborates with providers and other healthcare partners, manages medication refills and related clinical processes, identifies preventive and chronic-care needs, and helps patients navigate barriers to care and access community resources. This is a part-time night-shift role, working midnights every other weekend for 8–12 hours per week, with holiday rotation. The employee must be located within one hour of Ann Arbor, Michigan.

Requirements

• Valid, unrestricted Registered Nurse license in the State of Michigan.
• Valid CPR certification.
• At least 3 years of clinical experience in ambulatory care or a specialty, and/or demonstrated competency in IHA’s RN II position.
• Graduate of an accredited Registered Nurse program.
• Must be located within one hour of Ann Arbor, Michigan.

Nice To Haves

• Bachelor of Science in Nursing (BSN) strongly preferred.
• Advanced certification or training relevant to the specialty, such as AAACN or IBCLC, preferred.
• Graduate degree preferred.

Responsibilities

• Work within the scope of nursing certification, including applicable specialty expertise such as lactation consulting, advanced wound and ostomy care, care/case management, diabetes education, or asthma education.
• Assist the management team with hiring, motivating, and engaging clinical staff.
• Identify and target at-risk patients who require extensive care to improve health outcomes.
• Assess and triage patient needs by phone and during in-office visits.
• Provide clinical guidance, patient education, and care coordination.
• Support patients through transitions of care and post-discharge follow-up.
• Collaborate with providers, care managers, pharmacists, behavioral health specialists, and other healthcare partners.
• Manage medication refills, test results, referrals, and prior authorizations.
• Identify preventive care needs and support chronic disease management.
• Help patients access community resources and navigate barriers to care.
• Serve as a clinical resource and leader within the care team.

Benefits

• Day-one benefits with no waiting period for eligible colleagues.
• Predictable outpatient schedule with a focus on work-life balance.
• Collaborative team environment with strong provider partnerships.
• Career growth, development, and advancement opportunities.
• Meaningful work improving the health of patients and communities across Southeast Michigan.

What This Job Offers

• Job Type: Part-time
• Career Level: Senior
• Education Level: Associate degree