Telephone Triage Nurse

WakeMed Health & Hospitals • Raleigh, NC

13h

About The Position

Responsible for providing appropriate health information and triaging patients to the most appropriate level of care. Using assessment skills and established medical protocols, the nurse provides phone advice, education, and triage across a full spectrum of acuity. The nurse uses comprehensive nursing skills to assess and advise patients and their families and implement a plan of care based on the patient’s developmental and healthcare needs, identified through a telephonic assessment of the patient’s and/or caller’s physical and psychological status in response to established clinical guidelines. The role supports the organization’s needs, mission, values, and management of patient care services.

WakeMed Health & Hospitals has served the community since 1961 and is described as the leading provider of health services in Wake County. Its mission is to improve the health and well-being of the community by providing outstanding and compassionate care.

Requirements

• Registered Nurse licensure required.
• Diploma in Nursing or Associate’s Degree in Nursing required.
• Two years of nursing experience required.

Nice To Haves

• Bachelor’s Degree in Nursing preferred.

Responsibilities

• Provide appropriate health information to patients and callers.
• Triage patients to the most appropriate level of care using assessment skills and established medical protocols.
• Provide phone advice, education, and triage across a full spectrum of acuity.
• Assess and advise patients and their families using comprehensive nursing skills.
• Implement a plan of care based on patients’ developmental and healthcare needs and telephonic assessment findings.
• Support the organization’s mission, values, and management of patient care services.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree