Registered Nurse - Call Center, Telephone Triage

Trinity Health • Azusa, CA

3d

About The Position

Trinity Health IHA Medical Group is seeking a compassionate, patient-focused Registered Nurse to join its outpatient care team. The RN supports patients through clinical triage, care coordination, education, and ongoing support to improve health outcomes and the patient experience. The RN III role requires advanced training, education, certification, and/or leadership, and may include program administration and staff development responsibilities.

Requirements

• Graduate of an accredited Registered Nurse program.
• Valid, unrestricted Registered Nurse license in the State of Michigan.
• Valid CPR certification.
• At least 3 years of clinical experience in ambulatory care or a specialty, and/or demonstrated competency in IHA’s RN II position.

Nice To Haves

• Bachelor of Science in Nursing (BSN) strongly preferred.
• Advanced certification or training relevant to the specialty, such as AAACN or IBCLC, preferred.
• Graduate degree preferred.

Responsibilities

• Work within the scope of nursing certification, which may include lactation consulting, advanced wound and ostomy care, care or case management, diabetes education, or asthma education.
• Assist the management team with hiring, motivating, and engaging clinical staff.
• Identify and target at-risk patients who require extensive care to improve health outcomes.
• Assess and triage patient needs by telephone and during in-office visits.
• Provide clinical guidance, patient education, and care coordination.
• Support patients through transitions of care and post-discharge follow-up.
• Collaborate with providers, care managers, pharmacists, behavioral health specialists, and other healthcare partners.
• Manage medication refills, test results, referrals, and prior authorizations.
• Identify preventive care needs and support chronic disease management.
• Help patients access community resources and navigate barriers to care.
• Serve as a clinical resource and leader within the care team.

Benefits

• Day-one benefits with no waiting period for eligible colleagues.
• Predictable outpatient schedule with a focus on work-life balance.
• Career growth, development, and advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Senior
• Education Level: Associate degree