Registered Nurse – Outpatient – Call Center Triage – Urology Triage Pod

IU Health•Indianapolis, IN

About The Position

Indiana University Health is seeking experienced Registered Nurses for its statewide Urology Triage Pod. The Call Center Triage RN provides telephone triage and clinical support to new and established patients calling with symptoms or concerns related to Urology practices across Indiana. Using clinical judgment, evidence-based triage protocols, and specialty knowledge, the RN assesses patient concerns, identifies appropriate levels of care, provides patient education, and facilitates timely connections to the appropriate care team or service. This independent nursing role involves critical thinking and patient education in a clinical call-center environment. Training is completed remotely and may include time in Urology clinics to learn specialty workflows, resources, and patient populations. Multiple full-time weekday shifts are available: 7:00 a.m.–3:30 p.m., 8:00 a.m.–4:30 p.m., or 9:00 a.m.–5:30 p.m. No weekends or holidays are required. IU Health describes itself as Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members. The organization highlights opportunities for advanced clinical training, leadership development, promotion, and cross-training.

Requirements

Active Registered Nurse (RN) license in Indiana or an active Nurse Licensure Compact (NLC) RN license.
Graduation from a nationally accredited nursing program.
Associate of Nursing (ASN) degree required.
Basic Life Support (BLS) certification through the AHA required.
Other advanced life support certifications may be required according to unit or department specialty and patient-care policies.
Knowledge of procedures appropriate to the clinical area and familiarity with designated equipment and supplies.
Ability to coordinate a number of functions for a group of patients effectively and in a timely manner.
Awareness and understanding of the legal implications of patient-care activities and performance as a Registered Nurse.
Ability to assess patients without face-to-face interaction.

Nice To Haves

A minimum of five years of nursing experience is preferred.
Bachelor of Nursing (BSN) degree preferred.
Previous telephone triage experience is a plus.
Urology or specialty nursing experience is highly valued.
Two years of experience in an ambulatory setting preferred.

Responsibilities

Assess patient concerns by telephone, including without face-to-face interaction.
Use clinical judgment, evidence-based triage protocols, and specialty knowledge to determine appropriate levels of care.
Provide patient education.
Facilitate timely connection to the appropriate care team or service.
Coordinate functions for a group of patients effectively and in a timely manner.
Understand and observe the legal implications of patient-care activities and performance as a Registered Nurse.