Telephone Nurse Triage - Urology

Advocate Health • High Point, NC

2d • $36 - $53 • Onsite

About The Position

The Telephone Nurse Triage RN provides patient- and family-centered nursing care, supporting patients in managing their health care while respecting their culture, individual needs, health goals, and treatment preferences. The nurse uses clinical reasoning and judgment to assess concerns and expedite appropriate care, including for complex or potentially life-threatening conditions, through telecommunication technologies such as telephone, fax, email, internet, and patient portal tools.

The position coordinates care, scheduling, and follow-up on test results; explains results and medications using active listening, approved protocols, and evidence-based practice; and promotes patient safety, education, advocacy, and navigation of the health care system. The nurse maintains professional competencies, participates in professional practice and development activities, and collaborates with care teams to support patient and population health. This is a full-time, in-person position scheduled Monday through Friday, 8 a.m. to 5 p.m., for 40 hours per week.

Requirements

• Graduation from an accredited School of Nursing.
• At least two years of acute care experience.
• Current Registered Nurse (RN) license in the applicable state.
• Basic Cardiac Life Support (BCLS) certification.
• Ability to assess nursing needs of acutely and chronically ill patients through technology methods.
• Ability to seek resources independently and work collaboratively.
• Ability to establish and maintain effective working relationships.
• Ability to communicate clearly with patients, families, visitors, health care team members, physicians, administrators, leadership, and others.
• Ability to teach patients and families in accordance with the nursing plan of care.
• Ability to use a computer and learn new software programs.
• Ability to document and communicate pertinent information using computer and/or paper documentation tools.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Acute care experience within the last 10 years.
• Previous telephone triage experience.
• Experience with health insurance and managed care concepts.

Responsibilities

• Provide patient- and family-centered care and support patients in managing their health care while respecting their culture, needs, goals, and treatment preferences.
• Assess patient concerns using telecommunication technologies and apply critical reasoning and clinical judgment to expedite appropriate care, particularly for complex or potentially life-threatening conditions.
• Ensure appropriate scheduling and follow-up on test results for providers.
• Explain test results and medications using active listening, approved protocols, and evidence-based practice.
• Apply the American Nurses Association Code of Ethics for Nurses to professional obligations and patient care.
• Maintain required competencies, identify learning needs, and pursue appropriate assistance and educational opportunities.
• Participate in shared governance, peer review, professional development, and the professional practice model.
• Promote patient safety and quality of care by identifying and clarifying patient needs, providing health education, advocating for patients, coordinating services, helping patients navigate the health care system, and evaluating outcomes.
• Maintain knowledge of care teams and support care coordination, self-management, population management, and communication.
• Adapt communication to patients from diverse personal, professional, cultural, and socioeconomic backgrounds.
• Use assessment, critical-thinking, and customer-service skills in nursing practice.
• Perform other related duties incidental to the work described.

Benefits

• Paid time off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, with potential premium pay, incentive pay for select positions, and annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed