Telephone Triage Nurse
About The Position
Open Door Health Services is seeking a full-time Telephone Triage Nurse. Triage nurses will assess, evaluate, and prioritize urgency of medical needs through telephone communication with patients following established standards, practices, and protocols. As a Federally Qualified Health Center, Open Door Health Services provides comprehensive primary, urgent, preventive, and select specialty services and social support programs for individuals and families, regardless of their ability to pay. Our patients represent diverse backgrounds, life experiences, capacities, and orientations.
Requirements
- Possession of an Indiana State Nurse license.
- Minimum graduate of an accredited school of licensed practical nursing.
- CPR certification and TB certification, required to be maintained through ODHS post hire.
Nice To Haves
- Two years of professional nursing experience in clinic/office setting.
- 1-2 years of telephone triage nurse responsibilities.
- Demonstrate a commitment to ethical, inclusive, and patient-centered care
- Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness
- Be able to react calmly in emergency situations
- Be able to read, understand, and follow detailed written and oral communication
- Be able to learn to use and update electronic health records and other online systems
Responsibilities
- Triage patient calls to determine the appropriate level of care and coordinate with care teams.
- Schedule appointments for new and returning patients across health services, excluding Family Planning and WIC.
- Observe, document, and report patient conditions and responses to medications and treatments.
- Provide education to patients about their current health conditions and care as appropriate.
- Consult with clinical leadership regarding unresolved patient concerns and communicate effectively with providers.
- Use the nursing process, maintain accurate patient records, report diagnostic results, and follow nursing policies, procedures, and standing orders.
- Support flexible nursing assignments, attend meetings and trainings, participate in committees, and maintain professional knowledge and affiliations.
- Protect patient confidentiality, demonstrate compassion and teamwork, respect individual differences, and perform additional duties as needed.
Benefits
- An excellent benefit package covering your medical, dental, and vision needs
- Competitive pay
- Supportive team environment
- PTO and vacation time
- Opportunities for learning and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
