Registered Nurse -Primary Care Call Center– Ambulatory Triage

Indiana University Health System•Indianapolis, IN

1d•Remote

About The Position

Indiana University Health is hiring a Registered Nurse for its Ambulatory Triage team, supporting adult patients and primary care practices across the West Region. This fully remote role, including training, is based in a fast-paced primary care call center. The nurse assesses patient symptoms, provides evidence-based care guidance, coordinates appropriate levels of care, and supports primary care practices throughout the region. The position requires 3–5 years of RN experience; ambulatory experience is preferred, and emergency department experience is a plus. Three full-time day-shift opportunities are available, with schedules between 7:00 a.m. and 5:30 p.m., Monday through Friday. The team offers a supportive culture and ongoing educational opportunities. Candidates must have a safe work environment and reliable high-speed internet and be comfortable working in a dynamic, high-volume clinical call center.

Requirements

Requires 3–5 years of RN experience.
Requires Basic Life Support certification through the AHA; other advanced life support certifications may be required according to unit or department specialty and patient care policies.
Requires an Associate of Nursing (ASN).
Requires graduation from a nationally accredited nursing program.
Requires an active Indiana Registered Nurse (RN) license or an active Nurse Licensure Compact (NLC) RN license.
Requires knowledge of procedures appropriate to the specific clinical area and familiarity with designated equipment and supplies.
Requires the ability to coordinate multiple functions for a group of patients effectively and in a timely manner.
Requires awareness and understanding of the legal implications of patient care activities and performance as a Registered Nurse.
Requires the ability to assess patients without face-to-face interaction.
Must have a safe work environment and reliable high-speed internet.
Must be comfortable working in a dynamic, high-volume clinical call center.

Nice To Haves

Bachelor of Nursing (BSN) preferred.
Ambulatory experience preferred.
Emergency department experience is a plus.

Responsibilities

Assess patient symptoms without face-to-face interaction.
Provide evidence-based care guidance.
Coordinate appropriate levels of care.
Support primary care practices throughout the West Region.
Coordinate multiple functions for a group of patients effectively and in a timely manner.
Perform nursing functions appropriate to the clinical area while understanding the legal implications of patient care activities.