Registered Nurse -Primary Care Call Center– Ambulatory Triage

IU Health • Indianapolis, IN

2d • Remote

About The Position

Indiana University Health is seeking an experienced Registered Nurse to join its Ambulatory Triage team, serving adult patients across the West Region through a fast-paced primary care call center. This fully remote position includes remote training and requires 3–5 years of RN experience. Ambulatory experience is preferred, and emergency department experience is a plus.

The nurse assesses patient symptoms, provides evidence-based care guidance, coordinates appropriate levels of care, and supports primary care practices throughout the region. Three full-time day-shift opportunities are available, with schedules between 7:00 a.m. and 5:30 p.m., Monday through Friday. The role offers a supportive team culture, ongoing educational opportunities, and the opportunity to contribute to patient care remotely. Candidates must have a safe work environment and reliable high-speed internet, and be comfortable working in a dynamic, high-volume clinical call center environment.

Requirements

• Minimum 3–5 years of RN experience.
• Basic Life Support certification through the American Heart Association; other advanced life support certifications may be required according to unit or department specialty and patient care policies.
• Associate of Nursing (ASN) degree.
• Graduation from a nationally accredited nursing program.
• Active Registered Nurse license in Indiana or an active Nurse Licensure Compact RN license.
• Knowledge of procedures for functions appropriate to the clinical area and familiarity with designated equipment and supplies.
• Ability to coordinate multiple functions for a group of patients effectively and in a timely manner.
• Awareness and understanding of the legal implications of patient care activities and performance as a Registered Nurse.
• Ability to assess patients without face-to-face interaction.
• Safe work environment and reliable high-speed internet.
• Comfort working in a dynamic, high-volume clinical call center environment.

Nice To Haves

• Bachelor of Nursing (BSN) degree.
• Ambulatory experience.
• Emergency department experience.

Responsibilities

• Assess patient symptoms without face-to-face interaction.
• Provide evidence-based care guidance.
• Coordinate appropriate levels of care.
• Support primary care practices throughout the West Region.
• Coordinate multiple functions for a group of patients in an effective and timely manner.
• Perform nursing functions appropriate to the clinical area while observing the legal implications of patient care activities.

Benefits

• Competitive benefits.
• Ongoing educational opportunities.
• Access to advanced clinical training, leadership development, promotion opportunities, and cross-training development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree