Telephone Nurse

Nevada Pediatric Specialists • Las Vegas, NV

6h

About The Position

Nevada Pediatric Specialists is seeking a compassionate, experienced, and highly organized Registered Nurse (RN) and International Board Certified Lactation Consultant (IBCLC) to join its pediatric team as a Lactation Consultant & Care Navigator. This clinical role focuses on lactation support, care coordination, patient education, and pediatric nurse triage. The role involves working independently, communicating with families, collaborating with providers, and helping patients navigate care from infancy through adolescence.

The position balances lactation support, pediatric triage, patient education, and care navigation while working collaboratively with the clinical team. The ideal candidate enjoys working with children and families and is compassionate, organized, approachable, clinically confident, and proactive.

Requirements

• Current Nevada Registered Nurse (RN) license.
• Current International Board Certified Lactation Consultant (IBCLC) certification; required.
• Strong lactation knowledge and experience providing breastfeeding support.
• Strong clinical assessment and nursing judgment.
• Ability to recognize symptoms requiring urgent evaluation or escalation.
• Excellent communication and patient education skills.
• Comfort communicating with parents and caregivers by phone and in person.
• Strong documentation, organizational, and follow-up skills.
• Ability to multitask and manage multiple patient needs simultaneously.
• Dependable, compassionate, proactive, and team-oriented.

Nice To Haves

• Pediatric nursing experience.
• Newborn, maternal-child health, postpartum, NICU, family practice, or pediatric primary care experience.
• Previous pediatric or telephone triage experience.
• Experience with care coordination or patient navigation.
• Experience working within an electronic medical record system.

Responsibilities

• Provide lactation education, counseling, and support to breastfeeding mothers and families.
• Assist with latch concerns, milk supply, pumping, feeding difficulties, breastfeeding education, and other lactation needs.
• Provide education and support to families during the newborn period.
• Perform pediatric telephone and clinical triage using established nursing protocols.
• Assess patient symptoms and determine appropriate next steps, including home care, office evaluation, provider review, or escalation when necessary.
• Communicate with parents and caregivers about clinical concerns, results, recommendations, and follow-up.
• Serve as a care navigator for patients requiring additional coordination or follow-up.
• Assist families with referrals, specialist care, testing, medications, appointments, and other healthcare needs.
• Follow up with patients and families after hospitalizations, emergency room visits, abnormal results, or other significant clinical events as appropriate.
• Identify barriers to care and assist families with navigating available resources.
• Work closely with pediatricians, nurse practitioners, nurses, medical assistants, and other members of the clinical team.
• Provide patient and parent education regarding newborn care, feeding, medications, illnesses, treatment plans, and follow-up care.
• Maintain accurate and timely documentation in the electronic medical record.
• Assist with nursing and triage coverage as needed.
• Support efficient patient flow and overall clinical operations.

Benefits

• Competitive pay.
• Health benefits.
• Paid time off.
• Paid holidays.
• Retirement benefits.
• Employee assistance resources.
• Consistent scheduling.
• Supportive, team-oriented work environment.
• Opportunities for continued learning and professional growth.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed