TELEPHONE TRIAGE REGISTERED NURSE (TEMPORARY 6 MONTHS)

Axis Community Health • Pleasanton, CA

7d • $43 - $53 • Hybrid

About The Position

Axis Community Health is hiring a Telephone Triage Registered Nurse to provide professional nursing assessments and clinical guidance to patients by telephone for urgent and routine health concerns. The RN evaluates symptoms and health needs, determines the appropriate level and timeframe of care, provides evidence-based health education, and directs patients to emergency or same-day care when indicated. The position collaborates with providers and multidisciplinary care teams to coordinate patient care and accurately documents interactions, assessments, recommendations, and follow-up plans in the electronic health record. The role emphasizes patient-centered communication, cultural sensitivity, health equity, preventive care, and access to care for diverse populations.

This is a hybrid, temporary position expected to last six months. Employment is expected to conclude at the end of the assignment unless extended based on organizational needs or mutual agreement. The position is at-will, and its duration may be modified or ended at any time in accordance with applicable law. Work is normally performed in a clinic office or, in some cases, at telecommuting sites. Occasional travel to other Axis health centers and other locations is required.

Axis Community Health is a nonprofit established in 1972 that provides comprehensive health services to more than 15,000 people across all age groups in the Tri-Valley area. Its services include primary health care, mental health support, and dental services, with a mission to provide quality, affordable, accessible, and compassionate care to community members regardless of financial status, living situation, or insurance coverage.

Requirements

• Graduate of an accredited nursing program.
• Associate Degree in Nursing (ADN) required.
• Current, active California Registered Nurse license.
• At least one year of experience, preferably in a hospital or clinic setting.
• Experience and knowledge of primary care medical services.
• Ability to meet requirements for CPR, First Aid, and other mandated programs.
• Clinical assessment skills sufficient to meet the job requirements.
• Ability to make independent decisions when circumstances warrant.
• Knowledge of nursing and medical practices and procedures, and laws, regulations, and guidelines related to medical care.
• Effective interpersonal skills and ability to work with an interdisciplinary care team.
• Ability to plan, organize, develop, implement, and interpret programs, goals, objectives, policies, and procedures needed to provide quality care.
• Ability to research new methods and principles and incorporate them into existing nursing practices.
• Proven decision-making and analytical skills.
• Ability to organize, prioritize, and efficiently carry out duties and assignments, and adjust priorities as circumstances dictate.
• Strong employee relations and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and supportively with people from all backgrounds.
• Proactive, self-motivated, able to work independently and on a team, and able to exercise sound independent judgment.
• Ability to maintain confidentiality and a professional demeanor and positively represent the organization.
• Ability to establish and maintain positive, professional working relationships.
• Regular, punctual attendance.
• Dynamic self-starter with a can-do attitude and attention to detail.
• Ability to type at least 35 words per minute with minimal errors.
• Good computer skills, including Microsoft Office, Electronic Health Records (EHR), and Axis departmental systems.
• Ability to use office equipment such as a copier and fax machine.

Nice To Haves

• Bachelor of Science in Nursing (BSN) preferred.

Responsibilities

• Manage incoming calls from patients requesting health care advice and services.
• Evaluate and assess patients’ health care needs based on reported signs, symptoms, and complaints, using established protocols and guidelines.
• Determine appropriate patient dispositions, including emergency care or clinic provider appointments.
• Obtain provider input and direction as needed to determine an appropriate clinical course of action and recommendations.
• Accurately document symptoms and complaints, nursing assessments, advice provided, and patient or caller responses.
• Follow policies, procedures, protocols, and standing orders to support consistent care, departmental effectiveness, patient outcomes, and access to appropriate health care.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations and requesting assistance from health care support personnel as needed.
• Provide RN coverage for nursing services in accordance with Title 22 CC Section 75028.
• Follow infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Document patient care in patient and department records and communicate actions, irregularities, and ongoing needs to maintain continuity among the team.
• Protect patient confidence and operational information by complying with HIPAA regulations.
• Maintain nursing supplies inventory, place and expedite supply orders, verify receipts, and use equipment and supplies as needed.
• Communicate information and respond to requests to maintain cooperative relationships with health care teams; build rapport and participate in team problem-solving.
• Ensure services meet patient needs and comply with medical protocols and legal and programmatic requirements.
• Provide back-up assistance for the Clinic Manager as needed.
• Participate in staff meetings and attend other assigned meetings and training events.
• Perform other related duties, responsibilities, and special projects as assigned.

Benefits

• Employer-paid health, dental, and vision benefits for the employee.
• Option to participate in a 403(B) retirement plan with employer matching contribution.
• Partial educational reimbursement.
• 12 paid holidays.
• Accrued paid time off with each pay period.
• Employee discount programs.
• Colleague Referral Bonus Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree