Triage Nurse RN - OBGYN - Casual

Best Care•Omaha, NE

3d•Onsite

About The Position

The Triage Nurse provides telephone triage services to support patients’ plans of care and ensure prompt identification of high-risk conditions. The nurse assesses, monitors, records, and reports changes in patient condition; prioritizes patient needs; and communicates with providers and patients. The role also includes preparing patients and rooms for examinations and treatment, assisting providers with care, and educating patients and family members about health care topics. This is a casual, as-needed position at the Medical Office Building - MWH in Elkhorn, Nebraska. Workdays and hours vary, generally Monday through Friday between 8:30 a.m. and 5:00 p.m. The position involves both telephone and in-clinic duties, including nursing assessments, patient and family education, care coordination, prescription inquiries and renewals, examination preparation, medication dispensing as directed by a provider, phlebotomy and specimen handling, and accurate documentation.

Requirements

Graduate of an accredited school of nursing (RN).
At least one year of clinical experience.
Current valid Registered Nurse (RN) license, valid compact multistate license, or temporary permit while awaiting licensure.
Knowledge of medical terminology and procedures.
Knowledge of medicine, including recognition and diagnosis of diseases, deformities, and other illnesses.
Ability to manage time effectively and prioritize tasks.
Proficient typing skills to enter or capture information quickly and accurately.
Ability to provide caring patient services when speaking with patients and family members.
Ability to listen critically to patients’ questions and providers’ information and communicate information effectively.
Ability to anticipate, recognize, and resolve problems and to problem-solve across multiple daily activities with flexibility.
Ability to learn and proficiently navigate computer programs containing patient information.
Strong verbal communication skills for positive interactions with providers, staff, and patients.
Ability to follow written and verbal instructions.
Understanding of HIPAA.
Ability to exert up to 50 pounds of force.
Ability to perform the physical activities and work around the hazards described in the posting, including frequent standing and walking for floor duties, sitting for phone duties, patient-contact exposure, and use of equipment and tools.

Nice To Haves

Current American Heart Association or American Red Cross Basic Life Support (BLS) certification is strongly preferred at hire; it is required within three months of hire.

Responsibilities

Perform telephone triage, determine patient needs and priorities, document and report patient condition, and advise patients according to provider instructions and practice protocols.
Return patient calls and messages, and provide test results according to department protocols and medical priority.
Provide patient and family education as directed by providers and recommend appropriate community resources when needed.
Document laboratory tests, procedures, and appointments on tracking forms; follow up on missed appointments and procedures; and assist health coaches with patient lists and scheduling as directed.
Maintain clean, organized work areas, examination rooms, and equipment.
Handle prescription renewals and inquiries according to department and provider protocols; discuss questions with providers and relay information to pharmacies.
Provide care appropriate to the patient’s age and needs.
Complete nursing assessments, use nursing judgment to develop plans of care, assess illness severity, prioritize calls, and document clear and concise notes using the SBAR format.
Communicate appropriately between providers and patients; assess and document patient and family understanding of education; and coordinate continuing care through specialist referrals.
Prepare examination rooms and equipment, including setting up instruments and stocking supplies.
Prepare patients for provider examinations by reviewing medical records, weighing patients, checking vital signs, performing medication reconciliation, and gathering relevant information.
Assist providers by retrieving tests and medical records and obtaining laboratory work as directed.
Dispense medications at a provider’s direction and instruct patients and family members on correct medication use.
Assist with or perform phlebotomy; label and handle specimens, complete requisitions, collect specimens according to procedures, and perform and document quality-control activities.
Ensure accurate order entry and complete required documentation.