RN Triage - OBGYN

Endeavor Health•Plainfield, NJ

8d•$35 - $54•Onsite

About The Position

The RN Triage nurse supports OBGYN patients by reviewing voicemails and communicating by telephone or MyChart to assess concerns and direct patients to the appropriate level of care, following protocols or providing home medical advice. The nurse assesses patient needs, gives instructions, checks patient and caregiver understanding using teach-back, and shares relevant information with clinical staff by phone or through the EMR. The position also includes arranging appointments, escorting patients to exam rooms, recording vital signs and visit information, preparing patients and rooms for examinations and procedures, administering immunizations, and assisting with in-office diagnostic and other procedures. The role is full time, 40 hours per week, based at 100 Spalding Drive in Naperville, with required travel to Plainfield. Hours vary Monday through Friday and may include 8- or 10-hour shifts.

Requirements

Current State of Illinois Registered Nurse licensure from the Illinois Department of Financial and Professional Regulation (IDFPR).
CPR BLS certification issued by the American Heart Association.

Nice To Haves

Bachelor of Science degree preferred.
One year of telephone triage experience preferred, preferably in a medical practice setting.

Responsibilities

Review patient voicemails and communicate with patients by telephone or MyChart to determine and direct them to the appropriate level of care, following protocols or providing home medical advice.
Conduct telephone assessments using nursing skills, intervene according to patient needs, and provide instructions to patients and caregivers.
Use teach-back to evaluate patient and caregiver understanding; communicate relevant information and issues to clinical staff by telephone or through the EMR.
Direct patients with high-risk complaints or symptoms, including chest pain, abdominal pain, severe headaches, or signs of stroke, to the emergency department immediately.
Arrange physician appointments for patients who do not need emergency department care.
Escort patients to examination rooms, obtain and electronically record vital signs, reason for visit, and other patient data, and help patients remain comfortable while waiting for a provider.
Prepare patients for examinations and procedures and set up rooms with necessary equipment.
Administer immunizations and assist with diagnostic and other in-office procedures, including colposcopy, LEEP, ESSURE, ablation, lab tests, venipuncture, and specimen collection.