RN, Triage

NorthLakes Community Clinic•Remote - WI, WI

About The Position

The Triage RN provides telephone triage and health advice to patients using evidence-based triage protocols, and processes prescription refill requests from pharmacies and patients. Candidates must reside within NorthLakes' service area when hired and maintain residency throughout employment. The role supports timely access to appropriate care, helps reduce emergency room utilization and hospital readmissions, and connects patients with providers and community resources. The RN also contributes to care coordination, quality improvement, and accurate documentation in the Electronic Health Record. Applicants must have an associate or bachelor's degree in nursing, at least two years of related experience and/or training, and a current Wisconsin Registered Nurse license. Strong communication, education, and counseling skills are required. Knowledge of local community health care and social welfare resources is desirable; experience with electronic health records and patient triage is preferred.

Requirements

Associate or bachelor's degree in nursing.
Two or more years of related experience and/or training.
Excellent communication, education, and counseling skills.
Current Registered Nurse license in the State of Wisconsin.

Nice To Haves

Local knowledge of community health care and social welfare resources.
Experience with electronic health records and patient triage.

Responsibilities

Perform nursing assessments and triage, following clinical guidelines, protocols, and policies for direct patient care.
Complete refill requests for non-controlled substances according to NLCC protocols and guidelines.
Complete controlled-substance refill requests under the direction and approval of the prescribing provider.
Promote timely access to appropriate care to reduce emergency room utilization and hospital readmissions.
Contact patients for emergency department and hospitalization follow-up.
Provide medication reconciliation.
Connect patients with relevant community resources to support health and well-being, improve patient satisfaction, and reduce health care costs.
Facilitate patient access to appropriate medical and specialty providers.
Educate patients and their families or caregivers about relevant community resources.
Attend Care Coordinator training courses, webinars, and meetings, and provide feedback to improve the Care Coordination Program.
Participate in quality improvement efforts, including outreach, use of dashboards and tracking tools, and monthly quality reporting.
Document care in the Electronic Health Record.

Benefits

Medical and dental insurance for eligible employees working 24 or more hours per week.
Employer-paid group term life and disability insurance for eligible employees working 24 or more hours per week.
Employer contribution toward a Health Savings Account for eligible employees working 24 or more hours per week.
Flexible Spending Accounts for eligible employees working 24 or more hours per week.
Paid Time Off (PTO), paid holidays, and Paid Leave Bank for eligible employees working 24 or more hours per week.
403(b) plan with a 4% employer match for eligible employees working 24 or more hours per week.
Vision insurance (voluntary benefit).
Supplemental life, AD&D, and disability coverage (voluntary benefits).
Tuition reimbursement (voluntary benefit).
Health and Wellness reimbursement program (voluntary benefit).
Employee Assistance Program and specialized behavioral health services and resources for employees and family members.
Partner of the HRSA/NHSC loan repayment program.