Triage Nurse RN - OBGYN - Casual

Nebraska Methodist Hospital•Omaha, NE

2d•Onsite

About The Position

The Triage Nurse provides telephone triage services to support patients’ care plans and identify high-risk conditions promptly. The role assesses, monitors, records, and reports changes in patient conditions, communicates between patients and providers, and maintains accurate documentation. The nurse also prepares, assists, and instructs patients for examinations and treatment and provides health education to patients and family members. This is a casual, as-needed position at the Medical Office Building - MWH in Elkhorn, Nebraska. Workdays and hours vary, typically Monday through Friday between 8:30 a.m. and 5:00 p.m. Responsibilities span telephone triage and in-clinic nursing duties, including patient assessments, care coordination, room and equipment preparation, medication and prescription support, specimen collection, and accurate order entry.

Requirements

Graduate of an accredited school of nursing (RN).
At least 1 year of clinical experience.
Current valid Registered Nurse (RN) license, valid compact multistate license, or temporary permit while awaiting licensure.
Knowledge of medical terminology and procedures.
Knowledge of medicine, including recognition and diagnosis of diseases, deformities, and other illnesses.
Ability to manage time effectively and prioritize tasks.
Proficient typing skills for quickly entering and documenting information in a computer.
Ability to provide caring patient-care services when communicating with patients and family members.
Ability to listen critically to patients and providers and convey information effectively.
Ability to anticipate, recognize, and resolve problems and to problem-solve across daily activities while remaining flexible.
Ability to learn and proficiently navigate computer programs containing patient information.
Strong verbal communication skills for positive interactions with providers, staff, and patients.
Ability to follow written and verbal instructions.
Understanding of HIPAA.
Current American Heart Association or American Red Cross Basic Life Support (BLS) certification is required within 3 months of hire; it is strongly preferred at hire.

Nice To Haves

Current American Heart Association or American Red Cross Basic Life Support (BLS) certification at the time of hire.

Responsibilities

Perform telephone triage, assess and prioritize patient needs, record and report patient conditions to providers, and advise patients according to provider instructions and practice protocols.
Return patient calls and messages, communicate test results, and document patient interactions according to department protocols and performance standards.
Provide patient and family education at the direction of providers and recommend appropriate community resources.
Document laboratory tests, procedures, and appointments on tracking forms; follow up on missed appointments and procedures; and assist health coaches with patient lists and appointment scheduling.
Maintain clean, organized work areas, examination rooms, and equipment.
Handle prescription renewals and inquiries, consult providers as needed, relay information to pharmacies, and complete pharmacy requests according to protocols.
Provide care appropriate to the patient's age and needs.
Complete nursing assessments, use nursing judgment to develop care plans, determine illness severity, prioritize calls, document using the SBAR format, coordinate communication between providers and patients, evaluate patient understanding of education, and arrange referrals to specialists.
Prepare examination rooms and equipment by setting up instruments and stocking supplies.
Prepare patients for provider examinations by reviewing medical records, weighing patients, checking vital signs, reconciling medications, and gathering relevant information.
Assist providers with patient treatment by retrieving tests and medical records and obtaining requested laboratory work.
Dispense medications at a provider's direction and instruct patients and family members on correct medication use.
Assist with or perform phlebotomy; label and handle specimens, complete requisitions, collect specimens according to procedures, and perform and document quality-control activities.
Ensure accurate order entry and complete required documentation.