Registered Nurse Phone Triage
Franciscan Alliance • Indianapolis, IN5d • Onsite
Triage Nurse Jobs
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Registered Nurse Phone Triage
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Registered Nurse Phone Triage – PRN
Franciscan Alliance•Indianapolis, IN
•Onsite
About The Position
Indiana Heart Physicians (IHP) is seeking a Registered Nurse for a PRN Phone Triage position. This role is for a person who thrives in a fast-paced, busy environment, is able to efficiently answer calls, listen, and determine the best course of action, and can manage voicemails and in-baskets to ensure each patient is helped pleasantly and properly. IHP has been delivering leading cardiovascular care since 1978, offering comprehensive services through board-certified cardiologists across multidisciplinary clinics. As part of the Franciscan Health Heart Center, IHP provides nationally recognized, patient-centered cardiovascular excellence. Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community, with 11 ministries across Indiana.
Requirements
- Associate's Degree Nursing/Patient Care
- 1 year Nursing/Patient Care in acute care or ambulatory settings
- Registered Nurse (RN) - State Licensing Board
Nice To Haves
- Bachelor's Degree Nursing/Patient Care
- Basic Life Support Program (BLS) - American Heart Association
Responsibilities
- Respond to patient calls and electronic messages, prioritize concerns based on clinical urgency, provide education within scope of practice, and ensure timely resolution of patient needs
- Facilitate care coordination by scheduling appropriate appointments, obtaining prior authorizations, processing prescription refills, and supporting continuity of care across the patient journey
- Maintain accurate and timely documentation of all patient communications, clinical assessments, and care interventions in accordance with departmental and regulatory standards
Benefits
- Consistent day shift schedule
- Observed holidays off work
- Eligible employees with comprehensive benefit offerings
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What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
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