The Registered Nurse Triage role in the Allergy Clinic assesses patient inquiries received by telephone, determines the severity of symptoms and medical needs according to triage algorithms, and guides patients to the appropriate level of care. The nurse may schedule appointments with appropriate healthcare providers, facilities, or physicians; document triage information and patient education in health record systems; and record patient health conditions for follow-up care. The role also maintains and develops triage protocols, ensures healthcare information is updated on time, responds to inquiries using department-specific technologies, and educates patients based on incoming calls.
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