Registered Nurse After Hours Triage

St. Luke's University Health Network • Bethlehem, PA

1d

About The Position

The Registered Nurse, After Hour Triage is responsible for after-hours triage of home health and hospice calls. The nurse works collaboratively with the answering service and on-call nurses to meet the after-hours needs of home health and home-based hospice patients. The role also supports the organization’s commitment to excellence in caring for patients, educating healthcare providers, and improving access to care.

Requirements

• Be a graduate of a professional nursing school and hold a registered nurse license in the state where practicing.
• Meet the stated education pathway: a National League for Nursing-approved baccalaureate program for public health nursing preparation, post-RN study including NLN-approved public health nursing preparation content, or graduation from an approved professional nursing school with state RN licensure.

Nice To Haves

• Two years of professional nursing practice experience.
• Previous community health experience as a professional nurse.

Responsibilities

• Receive calls from the answering service and triage patient needs according to agency standards, policies, and procedures.
• Provide consultation and telephone instructions to patients in accordance with their plans of care.
• Contact and direct the on-call nurse regarding home visits as appropriate.
• Communicate with patients’ physicians and multidisciplinary team members as required by the patient’s condition and agency policy.
• Maintain and use patient clinical records, reports, and other written communications according to agency policy and directives.
• Stay informed about current changes and trends affecting nursing care and professional nursing functions.
• Maintain confidentiality of materials handled within the Network/Entity and ensure proper release of information.
• Comply with Network and departmental policies concerning employee, patient, and environmental safety, including reporting requirements.
• Demonstrate the Network’s Service Excellence Standards of Performance when interacting with internal and external customers.
• Demonstrate performance improvement in clinical care and outcomes, customer and service improvement, operational systems and processes, and safety, as appropriate.
• Use resources effectively and efficiently and demonstrate financial responsibility and accountability in daily work.
• Comply with Network and departmental attendance and dress-code policies.
• Demonstrate competency in assessment, range of treatment, growth and development knowledge, and communication appropriate to the age of patients treated.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level