RN, Ambulatory Triage - Digestive Health Institute

Orlando Health•Orlando, FL

1d•Remote

About The Position

Orlando Health Digestive Health Institute is seeking a full-time remote Triage RN. The role supports patients with digestive health concerns by managing calls and EHR messages from patients, providers, medical facilities, and healthcare agencies. The nurse triages acute concerns, medication and post-visit questions, and other care coordination needs that require timely nursing assessment. The position is part of a collaborative, fast-paced specialty team and includes a flexible work arrangement of working from home after a designated period onsite. Normal work hours are Monday through Friday, with no nights or holidays.

Requirements

Graduate of an approved school of nursing.
Three years of clinical experience in the area of specialty.
Previous experience working with EPIC EMR.
Current RN license in the State of Florida.
Current BLS certification.

Nice To Haves

Bachelor of Science in Nursing (BSN) preferred.

Responsibilities

Assess incoming urgent and non-emergent patient calls involving acute symptoms, acting as an extension of the provider.
Serve as a clinical resource by precepting new hires and role-modeling for orientees.
Coordinate patient care with specialty teams, providers, or their designees as needed.
Provide guidance and instructions over the phone for acute intervention of stable and unstable patients using the nursing process.
Develop, coordinate, implement, and evaluate a plan of care for each call using Schmitt-Thompson protocols.
Document call inquiries according to Orlando Health policies and procedures.
Provide developmental, cultural, and age-appropriate care using sound clinical judgment and critical thinking.
Use interpersonal skills to reassure callers in a fast-paced environment and communicate effectively with office staff, nurses, providers, contact center staff, and leaders.
Recognize changes in patient status and escalate care, coordinating with a provider or nurse leader as needed.
Assist with scheduling same-day or next-day appointments when indicated by the disposition and level of care.
Meet role requirements for break times, phone time, and weekend and holiday requirements.
Provide high-quality patient care and customer service; communicate the plan of care clearly and confirm the patient understands it before ending the call.
Refill prescriptions according to Orlando Health policy and provider requirements.
Enroll or update patient MyChart information as needed for each call.
Advocate for patients and use available resources to support ethical decisions and positive outcomes.
Work independently and efficiently with minimal supervision, completing administrative tasks as assigned.
Maintain punctual attendance and comply with Orlando Health policies and procedures.
Use appropriate support, expert resources, or personnel to resolve complex situations.
Prioritize demands and deadlines, manage time effectively, and handle stressful situations professionally and calmly.
Attend required meetings and contribute to committees and projects as requested.
Participate in professional development and maintain professional licenses and affiliations.
Demonstrate proficiency in multiple technology programs used by Orlando Health.