Senior Scheduling Coordinator - Digestive Health Institute

Orlando Health•Orlando, FL

2d•Onsite

About The Position

The Senior Scheduling Coordinator communicates regularly with physicians, patients, ancillary departments, and surgical areas to schedule, reschedule, and cancel single or multiple tests and procedures. The role is based at Orlando Health Digestive Health Institute’s downtown Orlando location and supports coordinated patient management through accurate scheduling, patient communication, and collaboration with clinical and business staff. The coordinator maintains departmental schedules, gathers and enters patient demographic information, verifies insurance and authorizations, and communicates procedure preparation instructions, arrival times, and locations. The position also supports charge management, schedule updates, team training and mentoring, and proactive resolution of scheduling and registration issues. Work is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma.
Medical terminology and/or basic anatomy training.
Three years of experience in clinical registration and scheduling.
An associate degree in Business, Information Systems, a clinical field, or a related field may substitute for up to two years of experience.

Responsibilities

Maintain appropriate departmental schedules.
May provide feedback to the manager regarding human resources functions such as hiring, coaching, and counseling.
Gather and enter patient demographic information efficiently and accurately, verify insurance and authorizations, and schedule services.
Communicate preparation information, arrival time, and arrival location accurately to patients.
Input and distribute the charge management process daily; schedule and cancel multiple diagnostic and interventional procedures.
Review schedules daily and communicate changes to appropriate staff.
Use computer applications, a multi-line telephone system, printers, copiers, fax machines, and required data-entry tools.
Act as a liaison between clinical and business staff to support effective and efficient patient management.
Assist with training or mentoring team members.
Provide accurate department- and procedure-specific scheduling criteria to support patient preparation and arrival planning.
Maintain regular and punctual attendance consistent with applicable policies and laws.
Comply with Orlando Health policies and procedures.
Monitor daily workload and prioritize tasks based on department needs.
Use medical terminology, multi-line phones, and word-processing and spreadsheet applications accurately.
Communicate regularly with Patient Access and clinical departments about registration and scheduling issues.
Take a proactive role in resolving problems.
Provide exemplary customer service consistent with the Patient First Philosophy.