Senior scheduling Coordinator - Orlando Health Cancer Institute - Ocoee

Orlando Health•Ocoee, FL

1d•Onsite

About The Position

The Senior Scheduling Coordinator performs patient care under the direction and supervision of a physician or advanced practice provider in an ambulatory setting. The position acts as a leader in supporting quality care and mentors team members in professional practice. It maintains departmental schedules, gathers and enters patient demographic and insurance information, coordinates scheduling and authorizations, and communicates procedure preparation and arrival details to patients. The role also works closely with clinical and business staff to support effective patient management and takes a proactive role in resolving issues. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The work location is Health Central, 9900 W Colonial Dr, Ocoee, Florida 34761.

Requirements

High school diploma.
Medical terminology and/or basic anatomy training.
Three years of experience in clinical registration and scheduling.

Nice To Haves

An associate degree in business, information systems, a clinical field, or a related field may substitute for up to two years of experience.

Responsibilities

Maintain appropriate departmental schedules.
May provide feedback to the manager regarding human resources functions, including hiring, coaching, and counseling.
Gather and enter patient demographic information, insurance verification and authorization details, and scheduling information accurately and efficiently.
Communicate preparation instructions, arrival time, and arrival location to patients accurately.
Input and distribute the charge management process daily, and schedule and cancel multiple diagnostic and interventional procedures.
Support Orlando Health's exemplary customer service and Patient First Philosophy.
Review schedules daily and communicate changes to appropriate staff.
Use computer applications, a multi-line telephone system, printers, copiers, fax machines, and required data-entry systems.
Act as a liaison between clinical and business staff to support effective and efficient patient management.
Assist with training or mentoring team members.
Provide accurate department- and procedure-specific scheduling criteria to expedite patient preparation and communicate arrival location and time.
Maintain reasonably regular and punctual attendance consistent with Orlando Health policies and applicable standards.
Comply with Orlando Health policies and procedures.
Monitor daily workload and prioritize work based on department needs.
Use medical terminology, multi-line phones, and word-processing and spreadsheet applications accurately.
Communicate regularly with Patient Access and clinical departments about registration and scheduling issues.
Take a proactive role in resolving problems.