Surgery Scheduling Specialist - Digestive Health
Carle Health•Urbana, IL
About The Position
The Surgery Scheduling Specialist 2 provides planning and service to patients and physicians to facilitate the scheduling and performance of procedures. The role works with the surgical services team and medical insurance department to support accurate procedure scheduling, coding, and prior authorizations. The specialist also schedules related visits, communicates procedure instructions to patients, and handles calls in accordance with department service standards.
Responsibilities
- Accurately complete procedure cases and documentation according to department protocol.
- Work collaboratively and communicate respectfully with other members of the surgical services team.
- Review insurance types and collaborate closely with the medical insurance department to support accurate coding and prior authorizations.
- Schedule pre-surgery and post-operative visits as needed.
- Maintain attention to detail and proactively ensure accurate procedural schedules.
- Manage incoming and outgoing phone calls while maintaining department service-level and abandonment-rate expectations.
- Provide patient instructions verbally and/or in person according to department protocol.
Benefits
- Comprehensive benefits package for team members and providers.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
