Scheduling Specialist I: Digestive Health Clinic

Hoag • Newport Beach, CA

2d

About The Position

Under direct supervision, the Scheduling Specialist I assists with coordinating patient procedure and surgical schedules. The role collaborates in managing and scheduling routine procedures, add-ons, and emergent procedures, facilitating communication among patients, physicians, other departments, and staff members. The specialist coordinates with patients to schedule pre-procedure diagnostic tests and clearances and provides information to Insurance Verification Specialists to obtain authorizations as necessary.

Responsibilities also include patient registration filing, data entry, preparing patient charts, and other assigned clerical duties. The role involves direct interaction with patients in a high-call-volume environment and participation in continuous quality improvement processes. The specialist maintains working knowledge of departmental standard operating procedures, including specialized instrumentation, quality control requirements, and preventative maintenance, and maintains confidentiality. Other duties may be assigned.

Requirements

• High school graduate or equivalent required.
• At least one year of front-office, scheduling, customer-service, or equivalent experience.
• Excellent interpersonal and communication skills.
• Knowledge of proper body mechanics and safety measures.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, and healthcare database systems.
• Full understanding of medical insurance procedures required.
• Ability to interface with physicians, staff, vendors, patients, and family members.

Nice To Haves

• Strong knowledge of basic medical terminology preferred.
• Basic keyboarding speed of at least 35 WPM preferred.
• BLS – Basic Life Support (AHA) preferred for the Heart Valve Clinic.

Responsibilities

• Assist with coordination of patient procedure and surgical schedules.
• Collaborate in managing and scheduling routine procedures, add-ons, and emergent procedures.
• Facilitate communication between patients, physicians, other departments, and staff members.
• Coordinate with patients to schedule pre-procedure diagnostic tests and clearances.
• Provide information to Insurance Verification Specialists to obtain authorizations as necessary.
• Perform patient registration filing, data entry, patient chart preparation, and other assigned clerical duties.
• Interact directly with patients in a high-call-volume environment.
• Participate in continuous quality improvement processes.
• Maintain working knowledge of departmental standard operating procedures, including specialized instrumentation, quality control requirements, and preventative maintenance.
• Maintain confidentiality.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED