Scheduling Specialist I: Digestive Health Clinic
About The Position
Under direct supervision, the Scheduling Specialist I assists with coordinating patient procedure and surgical schedules. The role collaborates in scheduling routine procedures, add-ons, and emergent procedures, facilitating communication among patients, physicians, other departments, and staff. It coordinates patients’ pre-procedure diagnostic tests and clearances and provides information to Insurance Verification Specialists to obtain authorizations as needed. The position also handles patient registration filing, data entry, preparation of patient charts, and other clerical duties. It involves direct patient interaction in a high-call-volume environment. The Scheduling Specialist I participates in continuous quality improvement processes, maintains working knowledge of departmental standard operating procedures—including specialized instrumentation, quality control requirements, and preventive maintenance—and maintains confidentiality. Other duties may be assigned.
Requirements
- High school graduate or equivalent.
- At least one year of front-office, scheduling, customer-service, or equivalent experience.
- Excellent interpersonal and communication skills.
- Knowledge of proper body mechanics and safety measures.
- Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, and healthcare database systems.
- Ability to interface with physicians, staff, vendors, patients, and family members.
- Full understanding of medical insurance procedures.
- BLS is required within six months of hire for certain listed clinics and upon hire for Irvine Periop and Operating Room assignments.
Nice To Haves
- Strong knowledge of basic medical terminology.
- Basic keyboarding speed of at least 35 WPM.
- BLS—Basic Life Support (AHA) preferred for the Heart Valve Clinic.
Responsibilities
- Assist in coordinating patient procedure and surgical schedules.
- Collaborate in scheduling routine procedures, add-ons, and emergent procedures.
- Facilitate communication among patients, physicians, other departments, and staff members.
- Coordinate patients’ pre-procedure diagnostic tests and clearances.
- Provide information to Insurance Verification Specialists to obtain authorizations as necessary.
- Perform patient registration filing, data entry, patient chart preparation, and other assigned clerical duties.
- Interact directly with patients in a high-call-volume environment.
- Participate in continuous quality improvement processes.
- Maintain working knowledge of departmental standard operating procedures, including specialized instrumentation, quality control requirements, and preventive maintenance.
- Maintain confidentiality.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
