Sr Scheduler - Digestive Health Clinic

Munson Healthcare•Traverse City, MI

3d•Onsite

About The Position

The Senior Scheduler works with patients, families, staff, and providers to schedule surgery, pre-operative physicals, and testing in a timely manner. The role supports an exceptional patient experience through effective, efficient interactions and coordination. The Senior Scheduler ensures prior authorizations for surgical procedures are completed on time according to individual insurance requirements, identifies opportunities to manage authorizations more effectively, and ensures documentation—including insurance verification and prior authorization—is complete to support accurate billing. The role oversees the scheduling process from start to finish and keeps scheduling tools complete, accurate, and up to date by regularly reviewing and acting on voicemail, email, memos, and intranet communications. The position is based at the Digestive Health Clinic, 4100 Park Forest Drive, Suite 208, Traverse City, Michigan. The schedule is full time, 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma required.
In lieu of an associate degree, five years of experience in a demanding, customer-driven, fast-paced professional work environment, including acute attention to detail, multifaceted work demands, and an emphasis on quickly prioritizing and resolving a high volume of scheduling needs; healthcare experience is preferred.
Employees must be vaccinated or have lab-confirmed immunity for measles, mumps, rubella, and varicella.
Employees must receive a flu vaccine during the flu season in the year they are hired and annually thereafter, or receive an approved medical or religious exemption.

Nice To Haves

An associate degree in business, accounting, medical office management, medical administration, secretarial science, health services administration, or a related field is preferred.
Healthcare experience in a demanding, customer-driven scheduling environment is preferred.

Responsibilities

Schedule surgery, pre-operative physicals, and testing with patients, families, staff, and providers.
Complete prior authorizations for surgical procedures in a timely manner according to individual insurance requirements.
Identify ways to manage prior authorizations more effectively and efficiently.
Ensure documentation, including insurance verification and prior authorizations, is complete to support accurate billing of surgical procedures.
Oversee the scheduling process from start to finish.
Keep scheduling tools complete, accurate, and up to date by checking and updating them using voicemail, email, memos, and intranet communications.