Surgery Scheduler - Digestive Health
About The Position
The Surgery Scheduler is a centralized scheduling resource supporting patients throughout the surgical care process. The role coordinates surgical appointments and related services across specialties and clinical departments, supporting access to care, surgical planning, patient flow, and the patient experience. It works closely with patients and multidisciplinary clinical teams and requires strong organizational skills, scheduling knowledge, and attention to detail. The position is fully onsite at designated UVA Health locations, primarily supporting surgical operations, with potential support across other surgical departments and locations in the UVA Health network. The schedule is primarily Monday through Friday, with limited weekend and holiday coverage responsibilities.
Requirements
- High school graduate or equivalent required.
- At least 2 years of demonstrated experience in J2235 Patient Access O2.
- CHAA (Certified Health Care Access Associate) or CRCR (Certified Revenue Cycle Representative) certification from HFMA required within 18 months of hire.
- Proficient communicative, auditory, and visual skills.
- Attention to detail and ability to write legibly.
- Ability to sit for prolonged periods; frequently bend or stoop, reach overhead or repetitively, and perform repetitive computer-keyboard motion.
- Ability to lift, push, or pull 20–50 pounds.
Responsibilities
- Coordinate surgical appointments and related scheduling activities through Epic work queues.
- Schedule surgical procedures, preoperative appointments, provider visits, imaging services, laboratory appointments, and other necessary services.
- Assist with patient check-in and check-out activities as needed.
- Respond professionally and compassionately to patient calls and appointment inquiries.
- Collaborate with surgeons, advanced practice providers, nurses, and other care team members.
- Coordinate appointments and procedures according to provider instructions, scheduling requirements, and clinical protocols.
- Support efficient patient flow and help maximize surgical scheduling capacity and access to care.
- Communicate scheduling updates, changes, and care coordination details to patients and clinical partners.
Benefits
- Medical, dental, and vision insurance
- Generous paid time off
- Retirement savings
- Long-term and short-term disability
- Health savings plans and flexible spending accounts
- Certification and education support
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
