Sr Scheduler - Digestive Health Clinic

Munson Healthcare•Traverse City, MI

4d•Onsite

About The Position

The Senior Scheduler works with patients, families, staff, and providers to schedule surgery, pre-op physicals, and testing in a timely manner. This role supports an exceptional care experience through efficient, personal interactions and oversees the scheduling process from start to finish. The Senior Scheduler ensures prior authorizations for surgical procedures are completed on time according to individual insurance requirements, identifies ways to make authorization management more efficient, and ensures documentation is complete to support accurate billing. The role also keeps scheduling tools complete, accurate, and up to date by checking and updating information from voicemail, email, memos, intranet communications, and other sources. The position is based at 4100 Park Forest Drive, Suite 208, Traverse City, Michigan. The schedule is Monday through Friday, 8:00 AM to 5:00 PM, for 40 hours per week. Munson Healthcare requires employees to be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella, and to receive an annual flu vaccine or have an approved medical or religious exemption.

Requirements

High school diploma.
In lieu of an associate degree, five years of experience in a highly demanding, customer-driven, fast-paced professional work environment that required close attention to detail, management of multifaceted demands, and quick prioritization and resolution of a high volume of scheduling needs; healthcare experience is preferred.
Employees must be vaccinated or have lab-confirmed immunity for Measles, Mumps, Rubella, and Varicella.
Employees must receive a flu vaccine during the flu season in the year they are hired and annually thereafter, or have an approved medical or religious exemption.

Nice To Haves

Associate degree in business, accounting, medical office management, medical administration, secretarial science, health services administration, or a related field.
Experience in a healthcare environment.

Responsibilities

Schedule surgery, pre-op physicals, and testing with patients, families, staff, and providers in a timely manner.
Complete prior authorizations for surgical procedures according to individual insurance requirements and within required timeframes.
Identify ways to manage prior authorizations more effectively and efficiently.
Ensure documentation, including insurance verification and prior authorization, is complete to support accurate billing of surgical procedures.
Oversee the scheduling process from start to finish.
Keep scheduling tools complete, accurate, and up to date by checking and updating information from voicemail, email, memos, intranet communications, and other sources.