Clinic Scheduler

Orthopedic Centers Of Colorado • Colorado Springs, CO

12d • $20 - $22

About The Position

The Clinic Scheduler schedules patient appointments for visits, diagnostic tests, referrals, consultations, and surgical procedures. The role obtains referral and insurance authorization or pre-certification approvals from health plans or primary care physician offices, documents patient calls in electronic medical record phone notes, and helps verify guarantor information and collect payments due at the time of service. The scheduler supports the efficient flow of clinical information through paper and electronic medical records and works closely with patients, providers, and hospital facilities.

The position also performs patient check-in and check-out duties, escorts patients to rooms, and obtains vital signs. The role is based in a typical business office environment, with possible local travel. Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; the scheduler must be able to work early, late, or long hours as needed to meet job responsibilities.

Requirements

• High school diploma.
• Two years of surgery scheduling or prior authorization experience.
• Excellent verbal and written communication skills.
• Effective customer relations skills and the ability to organize and interpret data.
• Good judgment, tact, diplomacy, and problem-solving ability.
• Ability to work early, late, or long hours as needed to meet the essential functions of the job.

Nice To Haves

• Previous neurosurgery scheduling experience.

Responsibilities

• Contact insurance carriers to verify patient insurance eligibility, benefits, and requirements.
• Request, track, and obtain insurance pre-authorization within the allotted time for medical services.
• Request, follow up on, and secure prior authorizations before services are performed.
• Schedule patients for surgery and complete the appropriate facility paperwork.
• Schedule diagnostic tests required before surgery, such as MRI or CT scans.
• Review patient medications and health history to determine pre-admission testing needs.
• Schedule appropriate medical and other clearances.
• Schedule patient follow-up appointments and tests.
• Apply knowledge of medical terminology, general medical office procedures, and HIPAA regulations.
• Communicate insurance changes or trends to the team.
• Maintain a level of productivity suitable for the department.
• Document communications and contacts with providers and personnel in accordance with standardized documentation requirements and formats.
• Escort patients to rooms, obtain vital signs, and perform check-in and check-out duties.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Generous paid time off package and paid holidays.
• Company-paid life insurance and long-term disability insurance.
• Ability to purchase accident insurance and short- and long-term disability insurance.
• Opportunities for internal training and development.
• Annual continuing education stipend for certain positions.
• Retirement plan eligibility after one year of service, with eligibility for company profit sharing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED