Clinic Scheduler Coordinator

CHI Health Clinic • Omaha, NE

3d • $22 - $31

About The Position

The Clinic Scheduler Coordinator schedules patient appointments and coordinates provider schedules for medical procedures, tests, studies, and surgeries. The role supports an efficient care process by communicating with patients and providers, gathering and verifying patient insurance and documentation, processing reports, and providing customer service by phone and in the clinic. Scheduling procedures and surgeries requires considering availability of procedure rooms, equipment, staff, anesthesia care providers, providers, and procedural locations. The coordinator also conducts insurance precertification and ensures required preoperative tests are scheduled and completed, coordinating with outside vendors when necessary.

Requirements

• High school GED or high school graduate, with at least two years of customer service experience in a multitasking environment such as a call center, administrative or physician’s office, appointment scheduling, or retail/service industry; or an associate degree.
• Strong attention to detail, multitasking abilities, communication skills, and reasoning skills.

Nice To Haves

• One year of experience in the healthcare field using medical terminology.

Responsibilities

• Schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies.
• Schedule procedures and surgeries using EMR scheduling software, considering availability of procedure rooms, equipment, staff, and anesthesia care providers.
• Coordinate surgeries and procedures involving multiple providers within the department and across other departments.
• Gather patient demographic and provider information to determine appropriate appointment times and locations based on availability.
• Coordinate, register, and schedule patient procedures and surgeries according to availability and physician/APP direction.
• Conduct patient precertification to obtain proper insurance approval for appointments and medical care.
• Ensure required preoperative tests are scheduled and completed, including coordination with outside vendors when necessary.
• Gather and verify patient insurance and documentation, process reports, and provide customer service to patients by phone and in the clinic.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED