Clinic Scheduler

HIGHLAND DISTRICT HOSPITAL•Hillsboro, OH

7d•Onsite

About The Position

The Outpatient Scheduler performs duties in accordance with established department and organization policies, procedures, and guidelines. The role schedules patient appointments, maintains accurate and current schedules and patient records, handles telephone requests, and works with physicians’ offices and other staff to resolve scheduling issues. The scheduler is expected to provide respectful, compassionate service, protect patient privacy, follow safety and compliance standards, maintain competencies, and contribute to teamwork and continuous improvement. The position works eight-hour shifts and must be willing to work according to hospital needs.

Requirements

High school graduate or equivalent.
Completion of the orientation program and attendance at departmental in-services.
Previous experience or on-the-job training.
Ability to work flexible hours and according to hospital needs.
Ability to follow directions accurately and function under pressure and during emergencies.
Good communication and computer skills; organized, responsible, and able to cooperate with others.
Maintain high ethical standards and patient confidentiality.
Physically and emotionally able to handle irregular hours and weekends with minimal absences.
Sufficient hearing and vision to carry out clerical duties.
Successful completion of a medical examination after an offer of hire.
Must be free of unlawful substances and alcohol.

Nice To Haves

At least one year of experience in clerical, secretarial, and medical fields.

Responsibilities

Schedule patient appointments according to established protocols and obtain necessary information for new and established patients.
Enter and update patient information, including demographics and insurance.
Answer telephone calls promptly and professionally; record appointment requests, follow-ups, and cancellations; notify patients of schedule changes; and relay messages to appropriate staff or physicians.
Maintain current schedules and organize schedules in collaboration with physicians’ office staff to prevent or resolve scheduling difficulties.
Respond efficiently and positively to changing patient needs and acuity.
Support quality service and continuous improvement, including through quality improvement results and patient satisfaction.
Maintain positive relations with patients, families, coworkers, physicians, and physicians’ offices.
Complete annual skills validation and maintain competencies and education in accordance with department and hospital policy.
Maintain a safe, neat work area and follow patient rights, privacy, confidentiality, dress code, and safety requirements.
Assist with patient activities as assigned.
Participate in in-service education and work collaboratively with healthcare team members.
Follow HDH Corporate Compliance Program initiatives and standards, as well as hospital safety policies and procedures.
Handle emergency and crisis situations and maintain appropriate conduct and interpersonal service.