Clinic Scheduler

Orthopedic Centers of Colorado • Colorado Springs, CO

11d

About The Position

The Clinic Scheduler schedules patient appointments for visits, diagnostic tests, referrals, consultations, and surgical procedures. The role obtains referral and insurance authorization or pre-certification approvals from health plans or primary care offices, documents patient calls in electronic medical record phone notes, and supports financial tasks such as verifying guarantor information and collecting payments due at the time of service. The Scheduler helps ensure efficient flow of clinical information through paper and electronic medical records and works closely with patients, providers, and hospital facilities.

The position also performs patient check-in and check-out, escorts patients to rooms, and obtains vital signs. The work takes place in a typical business office environment and may involve local travel. Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; early, late, or long hours may be needed to meet job requirements.

Requirements

• High school diploma.
• Two years of surgery scheduling or prior authorization experience.
• Excellent verbal and written communication skills.
• Effective customer relations skills and the ability to organize and interpret data.
• Good judgment, tact, diplomacy, and problem-solving ability.
• Ability to work early, late, or long hours as needed.
• Ability to perform frequent standing, walking, and sitting; frequent stooping, lifting, carrying, and pushing or pulling 10 pounds or more; and occasional lifting or moving of up to 50 pounds.
• Close, color, and peripheral vision, and the ability to adjust focus.

Nice To Haves

• Previous neurosurgery scheduling experience.

Responsibilities

• Contact insurance carriers to verify patient insurance eligibility, benefits, and requirements.
• Request, track, and obtain insurance pre-authorizations within the time allotted for medical services.
• Request, follow up on, and secure prior authorizations before services are performed.
• Schedule surgeries and complete appropriate facility paperwork.
• Schedule diagnostic tests required before surgery, such as MRI or CT scans.
• Review patient medications and health history to determine pre-admission testing needs.
• Schedule appropriate medical and other clearances.
• Schedule patient follow-up appointments and tests.
• Apply knowledge of medical terminology, medical office procedures, and HIPAA regulations.
• Communicate insurance changes or trends to the team.
• Maintain a level of productivity appropriate for the department.
• Document communications and contacts with providers and personnel using required standardized formats.
• Escort patients to rooms, obtain vital signs, and perform check-in and check-out duties.
• Verify guarantor information and collect payments due at the time of service, as applicable.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Generous paid time off package and paid holidays.
• Company-paid life insurance and long-term disability insurance.
• Ability to purchase accident insurance and short- and long-term disability insurance.
• Internal training and development opportunities.
• Annual continuing education stipend for certain positions.
• Retirement plan eligibility after one year of service, with eligibility in company profit sharing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED