Surgery Scheduling Specialist | Plastic Surgery Center

Monument Health Rapid City Hospital•Rapid City, SD

1d•Onsite

About The Position

The Surgery Scheduling Specialist provides a positive and professional environment for patients and serves as the primary appointment scheduler, ensuring customer service consistent with Monument Health standards. The role assists nursing staff in providing efficient, effective, and safe patient care appropriate to the patient’s diagnosis and age, using communication and clerical skills. Care is provided under the direction of the nurse and in accordance with hospital standards, policies, unit-specific competencies, and the South Dakota Nurse Practice Act. The position is based in the Plastic Surgical Center in Rapid City, South Dakota. It is a regular position with 30 scheduled weekly hours. The employee must be able to work the schedules and hours assigned by the department.

Requirements

High school diploma or GED equivalent.
Ability to work assigned schedules and hours as determined by the department.

Nice To Haves

At least 1 year of healthcare experience.

Responsibilities

Recognize emergency situations, assist with notification and direction of personnel, and initiate appropriate responses.
Communicate preauthorization requirements for exams before completing exam scheduling.
Communicate with clients to confirm that exam times are acceptable, explain exam requirements, and check for resource conflicts.
Document changes to scheduled exams and patient demographics in the appropriate systems.
Ensure system orders meet the time frame requested by the ordering provider.
Serve as a resource for scheduling issues and new employees.
Adjust schedules when cases are canceled or added so rooms are well utilized.
Complete assigned clerical activities.
Contribute to patient care, including transporting specimens to the lab and blood to the unit, cleaning carts, placing clean linens, and cleaning operating rooms, in accordance with unit guidelines.
Contribute to the permanent document of patient data.
Prioritize physician orders and initiate appropriate action in a timely manner.
Accurately transcribe physician orders.
Act as a receptionist and participate in patient admission, discharge, and transfer.
Use excellent customer service in communications with perioperative team members, providers, patients and families, and Monument Health caregivers.
Use sound judgment when reporting data and providing patient care.
Perform other duties as assigned.