Scheduling Specialist - Plastic and Reconstructive Surgery

Owensboro Health•Owensboro, KY

About The Position

The Scheduling Specialist coordinates the scheduling of surgeries and related procedures for Plastic and Reconstructive Surgery. The role schedules appointments using computerized programs and may coordinate with physicians and other healthcare team members to ensure facilities and staff are available. It also communicates with patients and families about pre-procedure instructions and appointment confirmations, and performs insurance verification or pre-authorizations as needed. Additional duties may include managing the referral work queue, entering patient demographic information, scanning documents into an Electronic Medical Record (EMR) system, corresponding with referring providers and patients about reports, information exchange, scheduling, x-rays, and paperwork, and providing administrative support to Physicians or Nurse Practitioners. The position works under general supervision and requires critical thinking, decisive judgment, and the ability to work in a stressful environment and take appropriate action. It applies advanced skills and knowledge in the area of specialization.

Requirements

No work experience required.
High school diploma, General Equivalency Diploma (GED), or higher preferred.
No licensure, certification, or registration required.
Requires critical thinking skills and decisive judgment.
Must be able to work in a stressful environment and take appropriate action.
Works under general supervision.

Nice To Haves

High school diploma, General Equivalency Diploma (GED), or higher.

Responsibilities

Schedule surgery and related procedure appointments using computerized scheduling programs.
Coordinate with physicians and other healthcare team members to ensure facilities and staff are available.
Communicate with patients and/or families to provide pre-procedure instructions and confirm appointments.
Perform insurance verification and/or pre-authorizations as necessary.
Manage the referral work queue when assigned.
Enter patient demographic information and scan documents into an Electronic Medical Record (EMR) system when assigned.
Correspond with referring providers and/or patients regarding reports, information exchange, scheduling, x-rays, and paperwork.
Provide administrative support for Physicians or Nurse Practitioners when assigned.
Support Owensboro Health’s Mission, Vision, Core Commitments, and business interests, and adhere to organizational policies and procedures.
Perform tasks and conduct oneself consistently with a culture of compliance, safety, and a high reliability organization.