Surgery Scheduling Specialist | Plastic Surgery Center

Monument Health•Rapid City, SD

2d•$18 - $23•Onsite

About The Position

The Surgery Scheduling Specialist provides a positive and professional environment for patients and serves as the primary appointment scheduler, ensuring effective customer service in accordance with Monument Health standards. The role assists nursing staff in providing efficient, effective, and safe patient care appropriate to each patient's diagnosis and age, using communication and clerical skills. Care is provided under the direction of the nurse and in accordance with accepted hospital standards, policies, unit-specific competencies, and the South Dakota Nurse Practice Act.

Requirements

High school diploma or GED equivalent.
Ability to work assigned schedules and hours as determined by the department.
Sedentary work involving sitting most of the time and exerting up to 10 pounds of force occasionally, or negligible force frequently or constantly, to move objects including the human body.

Nice To Haves

One or more years of healthcare experience.

Responsibilities

Recognize emergency situations, assist with notifying and directing personnel, and initiate appropriate responses.
Communicate preauthorization requirements for exams before scheduling them.
Coordinate with clients to confirm acceptable exam times, explain exam requirements, and identify resource conflicts.
Document changes to scheduled exams and patient demographics in the appropriate systems.
Ensure orders entered into the system meet the time frame requested by the ordering provider.
Serve as a resource for scheduling issues and new employees.
Adjust schedules when cases are canceled or added to ensure rooms are well utilized.
Complete assigned clerical activities.
Contribute to patient care in accordance with unit guidelines, including transporting specimens to the lab or blood to a unit, cleaning carts, placing clean linens, and cleaning operating rooms.
Contribute to the permanent record of patient data.
Prioritize physician orders and take appropriate action in a timely manner.
Accurately transcribe physician orders.
Act as a receptionist and participate in patient admission, discharge, and transfer.
Use excellent customer service skills when communicating with perioperative team members, providers, patients and families, and other Monument Health caregivers.
Use sound judgment when reporting data and providing patient care.
Perform other duties as assigned.