Scheduling Coord - Digestive Health Institute - Lake Mary

Orlando Health • Lake Mary, FL

2d

About The Position

The Scheduling Coordinator for Orlando Health Digestive Health Institute in Lake Mary communicates regularly with physicians and may also work with patients, ancillary areas, and surgical areas to schedule, reschedule, and cancel single or multiple tests and procedures. The coordinator provides department- and procedure-specific scheduling information to help patients prepare and arrive at the correct location and time. The role requires professional customer service, effective communication, knowledge of scheduling and registration systems, and consistent coordination with practice staff.

Requirements

• High school graduation or equivalent.
• Complete the Orlando Health medical terminology course within 90 days of hire.
• At least one year of experience in retail, customer service, or health care.
• Computer experience required.

Responsibilities

• Provide accurate department- and procedure-specific scheduling criteria to support patient preparation and ensure patients know the correct arrival location and time.
• Listen actively, demonstrate a caring attitude, and offer alternatives when necessary.
• Use excellent telephone etiquette and professional communication while working as a team player.
• Provide customer service consistent with Orlando Health’s Patient First Philosophy.
• Use registration and scheduling systems and web-based resources.
• Use computer applications and equipment such as multi-line telephone systems, printers, copiers, and fax machines, including required data entry.
• Maintain a basic understanding of medical needs during appointment screening.
• Review schedules daily and communicate changes to appropriate staff.
• Meet departmental productivity, quality, and customer service goals.
• Maintain working knowledge of ICD-9/ICD-10 and CPT codes as needed.
• Identify customer service issues and resolve them or initiate follow-up.
• Follow the Orlando Health Professional Appearance Policy and all applicable organizational policies and procedures.
• Maintain regular, punctual attendance consistent with applicable policies and laws.
• Communicate with practices about scheduling matters as needed.
• Attend departmental meetings and in-services and participate in process improvement initiatives.
• Take responsibility for professional growth and development.

Benefits

• Career-growing free education programs
• Well-being services for employees and their families
• Benefits begin on day one
• Flexibility wherever possible

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED