LVN - Pediatrics Triage Phone Nurse

Glendale Pediatrics•Glendale, CA

2d•Onsite

About The Position

Glendale Pediatrics, a physician-owned private practice, is seeking a full-time Licensed Vocational Nurse (LVN) to provide pediatric phone and portal-message triage and administrative support. The LVN will be a first point of contact for parents and guardians seeking advice about children's health concerns. The role involves assessing symptoms, offering compassionate clinical guidance, and coordinating appropriate care in a fast-paced, supportive environment. The nurse will provide guidance on symptom management, medication administration, first aid, home care, and when to seek emergency care or schedule follow-up. The position also includes documentation, referral and appointment coordination, prior authorization support, and follow-up on lab results and care needs. The role is based in the office in Glendale, California.

Requirements

Valid LVN license with current California state licensure.
Experience working as a triage nurse in pediatric settings or related environments such as hospitals, urgent care clinics, or medical offices.
Familiarity with EMR/EHR systems for documentation and case management.
Strong understanding of pediatric patient assessment techniques.
Ability to communicate effectively with children of various ages and their families with empathy and professionalism in high-pressure situations.
Ability to commute to Glendale, CA 91206.

Responsibilities

Conduct phone-based triage assessments for pediatric patients with health concerns, including acute pain, infectious diseases, and chronic conditions such as asthma or allergies.
Provide medical advice and guidance to parents or guardians, including home-care instructions and direction on when to seek care.
Schedule appointments or direct patients to emergency or urgent care when warranted.
Communicate professionally with patients and families, physicians, and other healthcare team members.
Maintain accurate, detailed documentation in the electronic health record (EHR).
Follow the practice's standing-order procedures.
Support patients and doctors with prior authorizations.
Coordinate referrals and scheduling.
Follow up on lab results, telemedicine, and in-office appointment scheduling.
Check voicemails and transcribe them into phone-note messages for callbacks.
Give clear instructions on symptom management, medication administration, first aid, and when to seek emergency care or schedule follow-up appointments.
Collaborate with physicians on urgent cases involving patient admissions and hospitalizations requiring immediate attention and case management.
Adhere to HIPAA regulations and clinical confidentiality policies during patient interactions.