RN Triage - Pediatrics

Endeavor Health•Elmhurst, IL

22h•$35 - $54•Onsite

About The Position

The RN Triage – Pediatrics role reviews patient voicemails and communicates with patients by telephone or MyChart to direct them to the appropriate level of care or provide home medical advice. The nurse conducts telephone assessments, intervenes based on patient needs, gives instructions to patients and caregivers, confirms understanding through teach-back, and communicates relevant information to clinical staff by phone or through the electronic medical record. The nurse directs patients with high-risk symptoms to the emergency department, arranges appointments for patients who need physician care but not emergency care, and supports in-office visits by escorting patients, recording vital signs and visit information, preparing examination rooms, administering immunizations, and assisting with diagnostic and other procedures. This is a full-time position of 36 hours per week at 1200 S York Rd, Elmhurst. The listed schedule is Monday through Thursday, 8–8; Friday, 8–5; and Saturday, 8–11, with two evening shifts and one to two Saturdays. Travel is not required. Hourly pay ranges from $35.15 to $54.48, with the rate determined in part by expertise and years of experience.

Requirements

Current State of Illinois Registered Nurse licensure through the Illinois Department of Financial and Professional Regulation (IDFPR) — required.
CPR BLS certification issued by the American Heart Association — required.

Nice To Haves

Bachelor of Science degree — preferred.
One year of telephone triage experience, preferably in a medical practice setting — preferred.

Responsibilities

Review patient voicemails and communicate with patients by telephone or MyChart to direct them to the appropriate level of care or provide home medical advice.
Conduct telephone assessments using nursing skills, intervene according to patient needs, and give instructions to patients and caregivers.
Use teach-back to evaluate patient and caregiver understanding of instructions.
Communicate related information and issues to appropriate clinical staff by telephone or through the electronic medical record.
Direct patients with high-risk symptoms, including chest pain, abdominal pain, severe headaches, or signs and symptoms of stroke, to the emergency department immediately.
Arrange physician appointments for patients who do not need emergency care.
Escort patients to examination rooms, obtain and electronically record vital signs and visit information, and make patients comfortable while waiting for the provider.
Prepare patients for examinations or procedures and set up rooms with necessary equipment.
Administer immunizations and assist with diagnostic and other in-office procedures, including colposcopy, LEEP, ESSURE, ablation, lab tests, venipuncture, and specimen collection.