Phone Triage RN- Gastroenterology

Duly Health and Care • Warrenville, IL

3d • $27 - $39 • Hybrid

About The Position

The Phone Triage RN in Gastroenterology assesses and responds to patient health concerns by telephone, using physician-approved protocols, provider directives, or an approved Nursing Triage Manual. The role includes patient assessment and education, prioritizing patient messages and test results, providing reassurance, and conducting crisis intervention when needed. The nurse may schedule appointments, tests, and procedures; obtain insurance prior authorization; and review and authorize or deny provider-ordered prescriptions under established guidelines.

The RN maintains accurate patient records, documents communications and education in the medical record, and posts test information. The position also supports clinical and non-clinical office staff, delegates tasks to facilitate care, helps orient and train new staff, and seeks opportunities to strengthen nursing and leadership skills. The nurse serves as a patient advocate and provides care focused on service excellence, respect, and cooperation.

This is a full-time, 40-hour-per-week hybrid position based in Warrenville, with a Monday-through-Friday schedule. The base pay range is $27.00–$38.90 per hour; actual pay depends on factors including skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives.

Requirements

• Current RN licensure in nursing.
• Knowledge of nursing skills in accordance with nursing standards in the Nurse Practice Act.
• Knowledge of OSHA and HIPAA.

Nice To Haves

• A minimum of one year of professional nursing experience in a clinical or hospital setting is preferred; new graduates may be considered under specific circumstances.

Responsibilities

• Assess and manage patient health concerns and symptoms by telephone using physician-approved protocols, provider directives, or an approved Nursing Triage Manual.
• Respond to and prioritize incoming patient messages and test results; schedule appointments and, when needed, tests and procedures, and obtain insurance prior authorization.
• Review and authorize or deny provider-ordered prescriptions in accordance with established guidelines.
• Provide patient education tailored to individual needs and provider or group policy, including education about diagnostic procedures, medications, nutrition, and health and wellness.
• Answer patient questions, provide reassurance, and respond appropriately to patient concerns; provide crisis intervention when required.
• Maintain accurate and detailed patient records, post tests, document patient education, and enter pertinent patient communications into the medical record.
• Perform and delegate tasks to facilitate patient care and remain aware of coding and reimbursement issues.
• Answer questions and provide appropriate assistance to office clinical and non-clinical staff.
• Assist in orienting and training new staff and seek opportunities to improve nursing and leadership skills.
• Use current nursing practices, advocate for patients, and provide care with service excellence, concern, respect, and cooperation.
• Perform additional duties as assigned.

Benefits

• Comprehensive medical, dental, and vision benefits, including healthcare navigation assistance.
• Mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 tuition reimbursement per year.
• Immediate 401(k) match.
• 40 hours of paid volunteer time off.
• Culture committed to community engagement and social impact.
• Up to 12 weeks of parental leave at 100% pay, subject to eligibility requirements.
• Financial benefit for adoption and surrogacy for non-physician team members, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed