RN Triage - Urology

Endeavor Health•Arlington Heights, IL

5d•$35 - $54•Onsite

About The Position

The Registered Nurse Triage (RN) works in the Urology Medical Group and is responsible for addressing patient care needs through inbound and outbound telephone practice under the direction of the Supervisor. The Triage Nurse assesses callers through active listening and clinical assessment, provides education and advanced problem-solving, and uses positive customer relationship skills to manage patients’ immediate and ongoing needs, including acute and preventive interventions. Duties include phone triage, patient education, Continuous Glucose Monitor placement, testing, insurance pre-authorization and referrals, and cleaning and stocking exam rooms. The role is full-time at 40 hours per week, with office hours Monday through Friday, 8:30 AM to 5:00 PM. Travel to surrounding offices for coverage is required.

Requirements

Current Illinois RN licensure.
Current CPR for Healthcare Providers certification.
Able to handle periods of high stress as a self-starter.
Able to stand, walk, sit, bend, reach, and climb for prolonged periods and use hands repetitively.
Able to lift up to 40 pounds and carry or push up to 20 pounds.
Able to communicate effectively in English, both verbally and in writing.

Nice To Haves

Office RN experience preferred.
BSN preferred.

Responsibilities

Address patient care needs through inbound and outbound telephone practice.
Assess caller needs through active listening and clinical assessment.
Provide patient education and advanced problem-solving.
Manage patients’ immediate and ongoing needs, including acute and preventive interventions.
Perform phone triage.
Place Continuous Glucose Monitors and conduct testing.
Handle insurance pre-authorization and referrals.
Clean and stock exam rooms.
Travel to surrounding offices to provide coverage.