Triage Nurse RN/LPN - Women's Group of Franklin - Full Time Days

Williamson Health•Franklin, TN

5d•Onsite

About The Position

Working under the direction of orthopedic providers, physicians, and advanced practice providers, the Triage Nurse assesses, prioritizes, and coordinates patient care through telephone, electronic messaging, and in-office communication. The role establishes a patient-friendly system for communication between patients and Women’s Group of Franklin, evaluates symptoms, provides clinical advice within established protocols, coordinates follow-up care, and ensures timely communication between patients and providers. It supports safe, efficient, and compassionate care for obstetric and gynecologic patients. The Triage Nurse works in a medical office environment and handles patient and healthcare-team communications, documents care in the electronic medical record, and supports departmental and corporate quality and strategic initiatives. The position may require backing up other employees, including changing stations or assignments.

Requirements

Nursing diploma or degree from a college or university.
Nursing license issued by the State of Tennessee.
Current Basic Life Support (BLS) certification within 90 days.
At least one year of experience in a medical office environment.
Competency with computer systems, including Allscripts and Microsoft Office.
Strong clinical assessment and critical-thinking skills.
Knowledge of obstetric and gynecologic conditions, treatments, and procedures.
Ability to recognize urgent and emergent situations.
Excellent communication and patient-education skills.
Strong organizational and time-management abilities.
Ability to manage multiple priorities in a fast-paced outpatient setting.
Proficiency in electronic health record systems and Microsoft Office applications.
Ability to sit, stand, communicate in English orally and in writing, and lift over 20 pounds.

Responsibilities

Triage patient calls about medical problems, including pain, medication effectiveness, surgery-site problems, treatment plans, prescription refills, and other patient or physician issues.
Handle a high volume of incoming and outgoing calls involving physicians, patients, family members, pharmacies, and other healthcare agents.
Gather complete and appropriate medical information to assist medical staff and reduce unnecessary return calls.
Use active listening, approved protocols, and evidence-based practice to provide patient-centered care.
Prioritize urgent problems and recognize potentially dangerous symptoms requiring immediate referral to a physician.
Notify and educate patients about test results and plans of care, and provide education to patients and families.
Follow prescription refill policies to support organized, coordinated care.
Use judgment to identify potential medication side effects or adverse interactions, non-compliance with the care plan, and repeated missed appointments.
Verify pharmacy information in Allscripts and confirm prescription orders with pharmacists when questions or concerns arise about an electronic prescription.
Complete medication prior authorization requests.
Communicate and collaborate with physicians and other healthcare-team members to process information accurately, consistently, and promptly.
Document care in the electronic medical record in a timely, accurate, and concise manner.
Support departmental and corporate strategic plans and quality assurance initiatives.
Back up other employees as needed, which may involve changing stations or assignments.