Receptionist- Women's Group of Franklin - Full Time Days

Williamson Health•Franklin, TN

About The Position

The Receptionist performs patient checkout functions, schedules appointments, maintains the electronic medical records filing system, and handles release of protected health information. The role provides backup for patient registration and phone coverage for check-in and check-out staff. It verifies insurance benefits, scans patient information into charts, and uploads faxed documents to patient files. The Receptionist also assists with physician referrals and return appointments for ultrasound, mammogram, and referrals, and forwards messages from the Clarus answering service to providers or nurses as needed. The position works in an office environment and requires a high school diploma or equivalent, at least one year of medical office experience, and the ability to communicate effectively. The role involves using computers and standard office equipment, interacting with patients and staff, and performing the listed physical activities.

Requirements

High school graduate or equivalent.
At least one year of medical office experience.
Ability to communicate well.
Competence using computers, printers, facsimile machines, copy machines, business phones, document scanners, and other office equipment and supplies.
Ability to communicate in English verbally and in writing.
Ability to sit, stand, squat, reach overhead, operate a computer and keyboard, and hear instructions as appropriate.

Responsibilities

Schedule new and return patient appointments, reschedule appointments, and schedule ultrasound appointments in Allscripts and the Practice Management System.
Document patient no-shows in medical records and notify the provider.
Collect patient co-payments and designated deductibles at the time of service, including cash, checks, money orders, and credit card payments.
Enter payments into patient accounts, run trial balances, prepare daily end-of-day reports, and submit them to the billing department for deposit.
Collect past-due balances at check-in according to the practice financial policy.
Greet patients, families, and visitors and provide backup support to front-office staff.
Register patients or update their information according to office policies and procedures.
Provide patients with information about HIPAA and ensure compliance.
Maintain patient records and scan patient paperwork and records into the electronic medical record system.
Verify patient insurance information, benefits, eligibility, and precertification when needed.
Assist with physician referrals and schedule return appointments for ultrasound, mammogram, and referrals as necessary.
Take messages from the Clarus answering service and submit them to providers or nurses as necessary.
Keep patients informed of changes in office policies.
Follow scheduling instructions and maintain open communication with staff.
Answer phones politely and within four rings.
Follow proper lifting techniques to prevent back injury.