Receptionist, Physician Group, MDC Occupational Health, Full Time, Days
Jackson Health•Miami, FL
•Onsite
About The Position
The PG Receptionist is the primary access point for patients and helps ensure they receive timely, efficient, and compassionate customer service. The role supports patient check-in and scheduling, payment collection, appointment and insurance verification, medical-record requests, and the processing of incoming faxes and messages. The receptionist also assists therapists with scheduling tests and ancillary services and confirms that requested authorizations have been approved.
Requirements
- Generally requires 0 to 3 years of related experience.
- A valid license or certification is required as needed based on the job or specialty.
Nice To Haves
- High school diploma is strongly preferred.
Responsibilities
- Greet and check in patients in the EHR.
- Collect identification and insurance cards and scan them into patients’ charts.
- Collect copays, coinsurance, deductibles, and past-due balances.
- Schedule new and follow-up appointments for patients.
- Contact patients who miss or cancel appointments to reschedule.
- Help manage incoming faxes and messages by attaching them to patients’ EHRs or processing requests.
- Confirm appointments and verify patients’ insurance eligibility daily.
- Process medical-record requests by scanning or faxing the requested information.
- Assist therapists with scheduling tests and ancillary services.
- Ensure requested authorizations have been approved.
- Demonstrate service excellence and CARE values: Compassion, Accountability, Respect, and Expertise.
- Perform other related job duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
