Registered Nurse (RN) - Day Triage Runner - Washington, DC

Capital Caring•Washington, DC

10d•Onsite

About The Position

The RN Day Triage provides telephonic and ad hoc support to patients and families, establishing and maintaining positive relationships with team members, patients and families, and referral resources. The position handles clinical inquiries about Chapters Health System services, helps callers efficiently, provides direct care and appropriate nursing interventions, and coordinates in-person visits when needed or requested. The RN documents contacts and patient information in the electronic medical record and communicates with the Interdisciplinary Group. This is not a remote position and is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Technical issues not caused by company equipment or network must be reported to leadership immediately and resolved within 30 minutes; otherwise, the RN may be directed to report to an inpatient unit or resource center. During emergencies, the RN may be required to work at a company-designated location, report ahead of the scheduled time, or stay overnight to maintain continuity of services.

Requirements

Current affiliate-state or multistate license to practice as an RN; must be able to apply for or obtain a multistate RN license within 30 days of hire if not already held.
At least one year of nursing experience.
Active BLS for healthcare professionals certification from the American Heart Association or Red Cross.
Previous experience working with an EMR/EHR system.
Ability to communicate effectively in English, verbally and in writing.
Excellent critical decision-making, problem-solving, clinical, and assessment skills.
Ability to use equipment with visual and auditory mechanisms.
Excellent time-management skills and ability to prioritize demands to meet patient-service standards and deadlines.
Ability to handle stressful situations professionally and calmly while providing exceptional customer service.
Strong patient-service skills, including information-seeking and probing, accurate knowledge transfer, and listening, understanding, and responding.
Ability to navigate a fast-paced environment using interpersonal skills to reassure callers and maximize patient visits.
Ability to work cooperatively in a team and demonstrate urgency in daily work activities.
Computer skills, including MS Office, online research, data entry, and navigation.
Availability to work scheduled shifts accommodating extended hours of operation.
Ability to perform sedentary work with frequent interruptions.
Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
Ability to perform the job's essential functions and physical requirements, including lifting patients and/or equipment, bending, pushing/pulling, and kneeling, with or without reasonable accommodations.
Satisfactorily complete competency requirements for the position.
Consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy.
Employees performing services for Florida affiliates must pass eligibility verification through the Florida Care Provider Background Screening Clearinghouse after a conditional offer and maintain ongoing eligibility.

Nice To Haves

Hospice or hospital nursing experience.
Bilingual Spanish.

Responsibilities

Triage phone calls and ensure callers' needs are met efficiently using excellent customer service skills.
Provide and manage direct care to patients and families, incorporating psychosocial, spiritual, cultural, physical, and biological components, appropriate nursing interventions, and follow-up.
Handle clinical inquiries about Chapters Health System services in a timely, courteous, and effective manner.
Promote and explain the benefits of Chapters Health System services to current and prospective patients, families, friends, Powers of Attorney, care providers, physicians, nursing staff, nursing homes, assisted living facilities, hospital staff, and others as appropriate.
Gather necessary information and documentation to maintain complete, current, and accurate patient information and data.
Accurately enter data into information tracking systems, including entering and tracking patient referral files in the electronic medical record.
Reassure patients and families, help resolve their questions, identify when an in-person visit is needed, and coordinate or complete visits when needed or requested.
Assist patients and families in achieving desired comfort levels.
Use appropriate support resources or personnel to resolve complex or difficult situations.
Document patient and family contact information in the EMR and communicate with the Interdisciplinary Group.
Immediately report technical issues unrelated to company equipment or network and attempt to resolve them within 30 minutes; report to an inpatient unit or resource center if directed and the issue remains unresolved.
During emergencies, report to a company-designated location as required, potentially ahead of the scheduled shift or for overnight stays.
Represent the Company professionally; comply with applicable regulations, policies, procedures, and standard practices; and observe health, safety, security, and confidentiality requirements.
Use resources in a fiscally responsible manner and participate in community and professional organizations.
Participate in organizational, departmental, and individual performance improvement; maintain professional knowledge and skills; advance electronic media skills; support research and educational activities; and share expertise with coworkers.
Participate in Quality Assessment and Performance Improvement activities as appropriate.
Perform other duties as assigned.